Sage CRM

The dreaded, ""The dashboard has experienced a problem. Please contact your system administrator."" Actually after having attended the Tomcat troubleshooting class at #Summit, these have gotten easier. Now my question is this: I have a customer that is running their CRM both internally (http://servername/crm/eware.dll) and externally (http://crm.somecompany.com/crm/eware.dll). The dashboards are awesome when you inside the network, but give me the dreaded ""experienced a problem"" message outside the network. Is there somewhere that tells me how to configure CRM for this kind of installation? Thanks in advance.

What if the people inside the office try to use the external URL? They should both resolve correctly. If you can get that working, it *might* solve the problem. (The IT nerds should be able to address this)

Inside the office, the external site points to an internal IP. I can see how that would cause problems. I just added an entry in the hosts file, and we are back in business. Thanks, @PeterWolf!

Thanks for closing the loop - I'm glad it's working.