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  • 1.  Tax Profile Did not Update v2.21

    Posted 01-11-2021 08:26
    Helping a client with COVID updates in payroll.  All of the tax updates have been downloaded but the changes are not appearing in the tax profile maintenance screen.  Specifically, the codes outlined below are not appearing.  If I create a new profile, they display but not the existing profiles.  I do not see a way to refresh the profile.

    Thoughts??

    TIA


    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------


  • 2.  RE: Tax Profile Did not Update v2.21

    Posted 01-11-2021 09:00
    What payroll version are you on?  I believe that was released with one of the payroll updates.

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    Mary Jo Krueger
    Senior Software Consultant
    CLA (CliftonLarsonAllen LLP)
    Appleton WI
    920-996-1176
    ------------------------------



  • 3.  RE: Tax Profile Did not Update v2.21

    Posted 01-11-2021 09:21
    v2.21.0.  As I indicated above, the options are not appearing in the two existing codes being used.  If I create a new code (above), the options appear.  In the past, these codes appeared when in maintenance.  No refresh required.  Thinking about deleting and recreating, but if I do that, do I apply to employees?

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 4.  RE: Tax Profile Did not Update v2.21

    Posted 01-12-2021 22:33
    What @Shari Eckersley said.​​

    ------------------------------
    Mary Jo Krueger
    Senior Software Consultant
    CLA (CliftonLarsonAllen LLP)
    Appleton WI
    920-996-1176
    ------------------------------

    Original Message


  • 5.  RE: Tax Profile Did not Update v2.21

    Posted 01-11-2021 20:12
    Maybe the tax profiles need to be fixed via the Payroll Status Check?  Run the Payroll Status Check under Payroll/Utilities and see if Tax Profiles come up as a red status.  If so, drill into the list and choose the fix icon.

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    Shari Eckersley
    ICS Support
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  • 6.  RE: Tax Profile Did not Update v2.21

    Posted 01-15-2021 09:19
    @Shari Eckersley, @Mary Jo Krueger - That indeed did the trick.  I think I need to get better glasses.  The Sage launcher via the remote session ​​(smaller screen) obscured the fix button.  Found the second time around. Much appreciated.

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


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