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  • 1.  SY_Session errors in Azure environment

    Posted 08-26-2022 12:41
    We have some clients successfully using Sage in Azure. We have another one we are trying to get working in there but its giving us SY_Session errors A LOT. Sometimes in the middle of doing something. Sometimes when they've left it & come back (regardless if they have timeout set inside Sage) & a lot when they close Sage.

    The Method that keeps coming up is "SetLastActivityTime" & "CheckForExit". Also saw a "GetUserAccessList", "DoesIdHavePopup", & "LookupModule", "GetLastActivityInterval", "BuildTerm", but not as often. I am not seeing these hits anywhere in any KB. I've done the normal stuff of removing those SY files & letting them recreate upon login, but it doesn't last.

    If we click Info, its just says "Invalid Argument"

    Also seeing Unlock region failure error after each one so I know its network related, but trying to work with IT to pinpoint where. It happens when logged on as a domain admin account too.

    Any insight? Has anyone else seen these errors anywhere?
    Thx!

    #v2022 #SageStandard #Azure


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    Dana Young
    Lehman Wesley & Associates
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  • 2.  RE: SY_Session errors in Azure environment

    Posted 08-26-2022 12:51


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    Dana Young
    Lehman Wesley & Associates
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  • 3.  RE: SY_Session errors in Azure environment

    Posted 08-26-2022 12:52


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    Dana Young
    Lehman Wesley & Associates
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    Original Message


  • 4.  RE: SY_Session errors in Azure environment

    Posted 08-26-2022 12:53


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    Dana Young
    Lehman Wesley & Associates
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    Original Message


  • 5.  RE: SY_Session errors in Azure environment

    Posted 08-26-2022 14:06
    It almost sounds like they're trying to run Sage workstation 'locally' while the server is in Azure. Is that the case?  Assuming not, how are they connecting to Sage in Azure? Partner Cloud? Azure Virtual Desktop? Windows 365? A Remote Desktop / Terminal Server running Sage workstation?

    A lot of tables will write when the users close windows or exit, so I wonder if there is an overactive anti-malware running. Can they allow-list M4Ts?

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    Steve Iwanowski, NextStep Technology Advisors, aka DSD Lancaster PA ¯\_(ツ)_/¯
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    Original Message


  • 6.  RE: SY_Session errors in Azure environment

    Posted 08-26-2022 15:24
    Sage Partner Cloud is Azure, but a one server solution (where the Standard server is also the workstation), and we've never see this kind of thing for our SPC clients.
    The network architecture between Sage workstation and server is the big question here.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
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    Original Message


  • 7.  RE: SY_Session errors in Azure environment

    Posted 08-26-2022 13:32

    That really sounds like a speed/latency issue.

     

    Thank you,

     

    Daniel S. Ollar, CCP, CNE

    116 Boardman Ave         

    Traverse City, MI  49684

    231.929.7144  x202

    Logo

     




    Original Message


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