Sage 100

 View Only

  • 1.  Support from True Commerce anyone else have issues?

    Posted 09-23-2019 15:26
    Does anyone else have trouble getting support/responses from True Commerce? 

    Do you have your cusotmers add you as support contact so you can log cases on their behalf?

    Do you handle the onboarding of new trading partners for your customres, or have True Commerce take care of it?

    ------------------------------
    Moira Goggin
    Chismet Consulting Corp.
    Long Beach CA
    ------------------------------


  • 2.  RE: Support from True Commerce anyone else have issues?

    Posted 09-23-2019 15:51
    @Moira Goggin I have found the best way to get support with True Commerce is to log a case first - then call and reference the case you just created. 

    So yes, I add myself as the Support Contact so I can create cases.

    I try to let TC handle the on-boarding but sometimes that requires some effort on my or my end users part.

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------



  • 3.  RE: Support from True Commerce anyone else have issues?

    Posted 09-23-2019 17:15
    Good, thanks for the feedback @Greg Stiles​​

    ------------------------------
    Moira Goggin
    Chismet Consulting Corp.
    Long Beach CA
    ------------------------------

    Original Message


Related Content