Sage 100

Support Cases We ran out of support cases yesterday. We were given 5 more today after making a big stink that our cases were not properly assigned to customers. We are in process of marking up the log report and sending it back to Sage to rectify the situation. There really is no reason we should ever run out of cases or even use ours, since we only call when a customer is involved. I consider it to be insulting that they even charge us for calling in. Perhaps I should license a 1-user Complete 100c with a Gold Plan, so we always have a Gold Plan to use!

Or just sign more employees up to be in the 90M club!!!!!

I also gather from my group that currently response times are anywhere between 30 - 60 minutes.

Maybe sales is also handling the support issues, Maybe if sales heard how frustrating the software is first hand, they would fix it once and for all.

Everyone is in 90M. I guess they aren't using the service properly and would rather sit on hold for 30-60 minutes for bad advice.

Sales can't even get 100c quotes out quickly. And none of the RSM people know how to do the calcs.

how stupid is it that we need to call sage for a price quote in the first place?

100c Complete 1 user on Gold (net of margin): Year 1: $1,164 (Silver Tier) Year 2+: $588

I agree @alanniergarth it's a broken process. None, I mean, none of the businesses I've dealt or consulted with couldn't easily, accurately, and promptly provide a sales quote. Its ridiculous.

All of our distribution customers on Sage 100 can.

It is the prorated maintenance that hangs things up. Talk about something ripe for automation!