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  • 1.  Summit Hosting Support Ticket

    Posted 02-11-2022 16:21
    Is it just my version of Outlook or are others get emails without the from field displayed?  Hard to click on reply if it is missing.  Every support email from Summit arrives this way.  FWIW, I support tickets from others sources this way as well.  Haven't found anything is Outlook set up.

    Hope there is an answer.  Summit Support does not have a solution.



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    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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  • 2.  RE: Summit Hosting Support Ticket

    Posted 02-11-2022 16:44
    we haven't experienced this problem this week (or before).

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    Jerry Norman
    At-Large BOD Member, 90 Minds
    Smartbridge Partners
    512.419.1444 x112
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  • 3.  RE: Summit Hosting Support Ticket

    Posted 02-11-2022 18:00
    Double-click the email (to have it open as a pop-up), then click File - Properties.  Copy / paste the "Internet headers" into Notepad...
    AFAIK the technical "from" address can't be blank... for legit sources.
    But that is not what Outlook displays... which you can see a bit further down:
    If the user friendly portion of the "From" information is missing, that is likely a problem on the sending side, not yours.  Forward the email as an attachment to their email admin for troubleshooting.

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 4.  RE: Summit Hosting Support Ticket

    Posted 02-11-2022 18:32
    It could also be malicious.  Bad actors routinely use intercepted email formats to try and send look-alike fakes, in attempts to have you to click dangerous links (in familiar looking correspondence).

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


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