Sage 100

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  • 1.  Sudden Sage 100 Paperless Printer error messages while trying to email statements

    Posted 08-11-2021 12:41
    Sage 100 2018 Advanced
    Terminal Server on Windows Server 2016 Standard

    One of the users today calls with repeated and sporadic errors while trying to email AR Statements from paperless 

    Unable to print AR_Statement2.rpt.  Object reference not set to an instance of an object.

    Unable to print AR_Statement2.rpt.  The operation completed successfully
     
    Unable to print AR_Statement2.rpt.  Settings to access printer 'Check Printing Printer' are not valid.


    These errors all appear on the Sage KB here at ID 101176

    I tried: 
    • Deleting and reinstall paperless ( pl_advancedoptions_ui ) on the TS ( with a user that has local admin )
    • Edited the registry HKEY CURRENT CONFIG so users have full rights to the SOFTWARE keys
    • Run Sage 100 "as Administrator"

    I feel like maybe I'm overlooking something but am out of ideas.
    So far no other users have called with paperless issues ( they all share the same TS )

    Any other thoughts?

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 2.  RE: Sudden Sage 100 Paperless Printer error messages while trying to email statements

    Posted 08-11-2021 17:26
    Any invalid printer drivers?  And redirected printers?  Does users have paperless installed locally causing redirected printing.  For TS connections, I do not share printers.  Do you have the latest paperless hot fix installed?  So much weirdness in the Sage world..............

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------



  • 3.  RE: Sudden Sage 100 Paperless Printer error messages while trying to email statements

    Posted 08-12-2021 03:33
    Edited by George Khairallah 08-12-2021 03:33

    Perhaps there is an invalid printer in the report template? 

    Open the AR_Statement2.rpt template, go to file > page setup and make sure no printer is selected and the check box to use a printer specified in the report template is "unchecked". 



    ------------------------------
    George Khairallah
    CTO | gotomyerp, LLC
    george.k@gotomyerp.com | 877-888-5525
    http://gotomyerp.com/
    ------------------------------

    Original Message


  • 4.  RE: Sudden Sage 100 Paperless Printer error messages while trying to email statements

    Posted 08-12-2021 06:45
    These are good ideas. I’m going to look more closely at this form.

    The user is the only one using the form so it’s possible that though the error messages all appear in a KB related to Windows 10 updates that the issue might be with the form which is unique to the user.

    ---------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ---------------------------------





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