General Consultant Discussion

Story of our lives with internet leads...I could turn this into a Dilbert column.. The long response is a canned phrase I use. Chat started on Tuesday, December 16, 2014 10:51:35 AM (10:51:35 AM) David Viernes: hi (10:51:35 AM) *** David Viernes has joined the chat *** (10:51:44 AM) *** Mark Chinsky has joined the chat *** (10:51:45 AM) Mark Chinsky: hi (10:52:51 AM) David Viernes: I'm using Nav classic, how am I going to delete or edit and item category? (10:53:38 AM) Mark Chinsky: Hi David . I'm not really a technical person. If you are looking for support we need to gather more information to ensure we can assist you in a productive way such as version etc.. Please fill out the information here so and we'll contact you as soon as possible to assist. http://www.clientsfirst-us.com/blog/support-request/ (10:56:26 AM) David Viernes: Is this free of charge? (11:00:53 AM) Mark Chinsky: No (11:12:09 AM) David Viernes: ok :( (11:15:14 AM) *** David Viernes has left ***

Next time ask David or whoever - ""What type of products does your company distribute?"" Then state ""In order to properly evaluate your situation and respond to you inquiry, please send me three samples of your product - at no charge of course"".

They probably use the character version of NAV

This is very annoying and the only way to keep from going crazy is to accept it's perfectly normal that a high percent of web leads are going to walk away because they're not willing to pay any money. I don't think you even need to put them into the ""Loss"" column since almost all of the ""is this going to cost anything"" inquiries are not looking to spend any money and therefore not customers for anyone. Luckily I think we are seeing the decline of the consultant who is very excited to bill at $50 an hour in 1/60 increments over the web.