Sage 100

Starting to run into a different issue every time I try to install v2014. here is the latest. 100 Advanced on WIN 2008 R2 server. Initiated the install via an RDP. Installed via the autorun (run as Admin). Some prerequisites installed, asked for a reboot. Rebooted, now getting ""Sage 100 ERP 2014 Setup has failed"" error. KB article attached indicates that installing via an RDP connection is less than optimal. So we switch to the system console and get this error message immediately. Verified that ,net 3.5 was installed as suggested by the related link. Any thoughts before I go stand in line??

I had something similar about 6 weeks ago, although mine was Premium. Came down to conflicting versions of SQL Server Compact Edition. I'd suggest checking for other potential prerequisite conflicts.

I had something similar yesterday. Client's system was very locked down (security-wise), and IT needed to give my logon the appropriate rights. I didn't have option of logging in as Administrator, but you may wish to try that. Also, you can try running the installation via the .msi file rather than the .exe's.

Fyi, this is the KB article I used: https://support.na.sage.com/selfservice/viewdocument.do;jsessionid=6CE5AC19EC0AA07C8F4B4339230A195E.worker1d?noCount=true&externalId=50099&sliceId=1&cmd=displayKC&dialogID=14239&docType=kc&isLoadPublishedVer=&stateId=14243&docTypeID=DT_Article&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

Ok, so what is the secret to this link. I click on it. It says I need to log in (already done it), I do it a second time, but I just go to the partner portal.

Yeah, those links are funky sometimes. I got the same message, but after I logged into the Portal and clicked on KnowledgeBase, the article somehow came up. Error: ""Sage 100 ERP requires the following items to be installed on your computer"", then ""Sage 100 ERP 2014 Setup has failed..."" Article Products Sage 100 ERP Description During installation of Sage 100 ERP 2014, the following message is received: Sage 100 ERP requires the following items to be installed on your computer. Click OK to begin installing these requirements or click Cancel to exit. Microsoft Visual Studio 2010 for Office Runtime Microsoft SQL Server Compact Edition After clicking OK, the system will attempt to install, but later the following error appears: Sage 100 ERP 2014 Setup has failed. If the problem persists, please contact Product Support. This error can occur even when the prerequisites are installed (as verified at the server from Start, Control Panel, Programs and Features.) Disclaimer Network Warning This solution requires advanced knowledge of your network. Contact your system administrator for assistance. Modifying Windows security incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows security. Always create a backup of your data before proceeding with advanced solutions. Operating System Warning This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions. Support Sage Customer Support does not provide assistance for issues related to third party products or enhancements, hardware, report customizations, state or federal tax-related questions, or specific accounting questions. Please contact your Sage Business Partner, network administrator, or accountant for assistance. Please review this document for additional information on the scope of Sage Customer Support Services. Cause A prerequisite is installed but is a different version from what the Sage 100 ERP installation program is expecting The prerequisite is missing but cannot be automatically installed The installation program does not recognize a prerequisite as installed A corrupt Windows 7 installation has been reported to cause this issue Resolution Note: Each of the following is not a step, but a suggestion: Log onto the server with Domain Administrator privileges Physically log onto the server, rather than connecting remotely Right-click ""Autorun.exe"" or ""Setup.exe"" and select ""Run as Administrator"" Install Sage 100 ERP 2014 via the Windows Installer program: ""Sage 100 ERP 2014.msi"" (instead of from ""Autorun.exe"" or ""Setup.exe"") Manually install the prerequisites by browsing to the Sage 100 ERP 2014 installation folder: ?For ""Microsoft Visual Studio 2010 for Office Runtime"" look within the ""Prerequisites\VC2010"" folder and try ""Setup.exe"" or ""vcredist_x86.exe"" ?For ""Microsoft SQL Server Compact Edition"", look within the ""Prerequisites\MsSqlServerCE"" and try installing ""SSCERuntime_x86-ENU.msi"" ?The path to specific Prerequisites subfolder(s) and file(s) may be too long; try copying the subfolder(s) and contents to a location with a shorter path (like ""C:\"" or ""C:\Sage""), then manually install from there Download and install the prerequisites from the Microsoft Download Center; considering using a stand-alone installer, if available For Windows 2012 or 2012 R2, the .Net Framework 3.5 may have to be added into Server Manager as a Feature Consider temporarily disabling antivirus or other related security software Repairing corrupt Windows 7 installation has been reported to correct this issue Related Resources Error: ""Sage 100 ERP 2014 Setup has failed. If the problem Persists, please contact Product Support"" when installing Sage 100 over an RDP Connection Error: ""Sage 100 ERP 2013 Setup has failed. If the problem persists, please contact Product Support."", occurs when installing Sage 100 on a Windows 8.1 or Windows Server 2012 R2 and .NET Framework 3.5 has not been installed Installing Sage 100 ERP prerequisites displays Error: ""Sage 100 ERP Server Error"" Additional Information Note: Sage is not responsible for the content or availability of third-party web sites or web pages. Microsoft Download Center: http://www.microsoft.com/en-us/download/ Entitlement Sage 100 ERP Defect ID 103682 Last Modified Date: 11-11-2014ID: 50099

Thanks for the guidance. Always amazed at the little hoops required to jump through. This interesting. Hope it is the solution. Thanks @BrettZimmerman

Perhaps we can do session at MOTM on how to navigate the portal and the KB in particular. I am sure we could get a knowledgeable Sage employee to present.