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Started upgrade for old client who confesses he do

  • 1.  Started upgrade for old client who confesses he do

    Posted 06-13-2013 11:48
    Started upgrade for old client who confesses he does not know the Admin password. Will you share the secret? I know, Vegas rules...


  • 2.  RE: Started upgrade for old client who confesses he do

    Posted 06-13-2013 11:54
    You will need to call Sage support and open a case. They will forward a document for your client to sign authorizing them to change the pwd. Email back to Sage and call after 15 minutues. You log in as Administrator with a passowrd of 90sam and give them the access code. They will in turn give up a code to reset.


  • 3.  RE: Started upgrade for old client who confesses he do

    Posted 06-13-2013 11:55
    @JeffSchwenk do you have this in an automatic email yet?


  • 4.  RE: Started upgrade for old client who confesses he do

    Posted 06-13-2013 11:59
    Email sent


  • 5.  RE: Started upgrade for old client who confesses he do

    Posted 06-13-2013 12:02
    You guys are great!


  • 6.  RE: Started upgrade for old client who confesses he do

    Posted 06-13-2013 12:08
    The rule being 'Don't open the door with the lion behind it?' :)


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