Sage 100

Looking for advice from anyone who has already gone through this transition.

I have a client moving from StarShip Desktop with StarShip Link to StarShip Cloud integrated with Sage 100.

Their previous workflow was:

• Create invoice in Shipping Data Entry
• Click the StarShip button
• Process shipment in StarShip
• Return to SDE, confirm freight/tracking
• Click Accept → invoice auto-prints and goes in the box as the packing slip

With StarShip Cloud, the process now appears to be:

1. Create invoice in SDE
2. Click Accept and cancel the invoice print
3. Locate the order in StarShip Cloud and process the shipment
4. Return to SDE
5. Re-enter the SO number
6. Confirm freight/tracking
7. Click Accept again and print the invoice

The client ships hundreds of packages per day, so they are concerned this added friction (and repeatedly locating the order in both systems) will slow operations and introduce errors.

For those who have implemented StarShip Cloud:

• How are your clients handling this workflow change?
• Have you found ways to streamline it?
• Any configuration or process recommendations that better replicate the Desktop workflow?

Appreciate any insight you may have to offer.

------------------------------
Greg Stiles
DSD Business Systems
------------------------------

Greg - I got this feedback from a client who is working at getting on the cloud but is having issues.  HOWEVER, at one point it was working and he said this: 

"Yes there is even a note on the beginning screen to initiate the order from SAGE, if you don't you need to click Create Shipment."

Maybe it's a setup option?  I don't work much with Starship so don't really know what I'm talking about, but client implied it could still be started from within Sage.  And then again, he may have misunderstood exactly what I was asking.

------------------------------
Beth Bowers
Dog Mom, first and foremost. The rest is all just necessary to keep the dogs in biscuits.
(269) 358-0989
------------------------------

I'm not getting this feedback from my clients who are on StarShip Cloud. I don't use it day to day so I can't say that the issue isn't there and they just aren't complaining. Also I don't know if StarShip Cloud supports both link and BOI but could using one form of connector over another be an issue? My understanding is Link let's you live more in Sage 100 while BOI you live more in StarShip (for shipping)

------------------------------
Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Connecticut
------------------------------

Thanks @Beth Bowers & @Wayne Schulz. After talking it through, I believe the way forward is to change their process to begin in StarShip (not Shipping Data Entry) using the Sales Order and modify the StarShip Packing List to suit the client's needs for the invoice they were using as the packing list. The only thing I need to confirm is how to override the freight amount that is written back to Sage inside of Starship to avoid having to go into Shipping Data Entry. That will replicate their current steps.

FWIW - Starship told us that process works best with BOI and that while Link was an option, it is unreliable with StarShip Cloud and basically steered us away from Link.

------------------------------
Greg Stiles
DSD Business Systems
------------------------------

Original Message:
Sent: 03-17-2026 09:46
From: Wayne Schulz
Subject: StarShip Upgrade from Desktop to Cloud - Client Frustration with New Workflow

I'm not getting this feedback from my clients who are on StarShip Cloud. I don't use it day to day so I can't say that the issue isn't there and they just aren't complaining. Also I don't know if StarShip Cloud supports both link and BOI but could using one form of connector over another be an issue? My understanding is Link let's you live more in Sage 100 while BOI you live more in StarShip (for shipping)

------------------------------
Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Connecticut
------------------------------