Sage 100

 View Only

  • 1.  Starship Error - Starship Not Installed when clicking button in shipping entry

    Posted 03-16-2019 22:02
    Anyone else working this weekend and have a thought on my error? Doing an upgrade and Starship refuses to launch when clicking the starship buttons in shipping options or shipping entry. Getting "Starship is not installed" from shipping entry or "the object so254_ssl_sslProcessing is not initialized". Neither Sage nor Starship KB's have any results. Any insight would be appreciated before Monday AM EST go live.

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------


  • 2.  RE: Starship Error - Starship Not Installed when clicking button in shipping entry

    Posted 03-16-2019 23:35
    Greg, Just general troubleshooting with upgrade - did you install StarShip prior to converting and reinstall after converting data? Open StatShip options in Sage 100 to confirm configuration?

    Michelle Taylor
    ERP Consulting Manager
    CS3 Technology

    ------Original Message------

    Anyone else working this weekend and have a thought on my error? Doing an upgrade and Starship refuses to launch when clicking the starship buttons in shipping options or shipping entry. Getting "Starship is not installed" from shipping entry or "the object so254_ssl_sslProcessing is not initialized". Neither Sage nor Starship KB's have any results. Any insight would be appreciated before Monday AM EST go live.

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------


  • 3.  RE: Starship Error - Starship Not Installed when clicking button in shipping entry

    Posted 03-16-2019 23:37

    To correct, perform the following on the problem workstation:

    1. Close StarShip Client.

    2. Run Mas_Switch.exe from C:\Program Files (x86)\V-Technologies\StarShip\Client.

    3. Click 'Use StarShip 9.x' and give it 2-3 seconds to register.

    4. Click 'Use StarShip 16.x' and give it 2-3 seconds to register.

    5. Close Mas_Switch.exe and relaunch StarShip Client. Attempt the order import again.

     

    Jim


    Jim

    Sent from my iPhone. Please excuse any typos. 


    ------Original Message------

    Greg, Just general troubleshooting with upgrade - did you install StarShip prior to converting and reinstall after converting data? Open StatShip options in Sage 100 to confirm configuration?

    Michelle Taylor
    ERP Consulting Manager
    CS3 Technology



  • 4.  RE: Starship Error - Starship Not Installed when clicking button in shipping entry

    Posted 03-17-2019 01:13
    Thanks @Jim Woodhead that got me closer. It appears I have the wrong version. It's telling me to switch client to source 2018, I don't have that choice, only 2013 or 2016. Anyone have the 2018 Starship link download?

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 5.  RE: Starship Error - Starship Not Installed when clicking button in shipping entry

    Posted 03-17-2019 04:41
    You likely need to ask vetchologies to enable v2018 on your side.  I think it is just a license setting.

    Jim

    Sent from my iPhone. Please excuse any typos. 


    ------Original Message------

    Thanks @Jim Woodhead that got me closer. It appears I have the wrong version. It's telling me to switch client to source 2018, I don't have that choice, only 2013 or 2016. Anyone have the 2018 Starship link download?

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------


  • 6.  RE: Starship Error - Starship Not Installed when clicking button in shipping entry

    Posted 03-17-2019 16:54
    Ditto on Jim's comment. Did an upgrade last week and had same issue. When doing these Sage 100 upgrades with StarShip, VTechnologies needs to be contacted to add the new Sage 100 version to the license setting. It's more than just a software update.

    ------------------------------
    Myron Stevenson
    Consultant
    Clearis Consulting, Inc
    Duluth, MN
    218-525-6720
    ------------------------------

    Original Message


  • 7.  RE: Starship Error - Starship Not Installed when clicking button in shipping entry

    Posted 03-17-2019 22:38
    @Greg Stiles Not sure if you fixed this or not, but here are the links to 2018 if you want to give it a go. I agree they likely need to do something on this end, but this might make Monday a little quicker and allow users to stay in the system?

    StarShip 18.0 Server: http://updates.vtechnologies.com/ssfiles/18.0.3/serversetup.exe

    StarShip 18.0 Client: http://updates.vtechnologies.com/ssfiles/18.0.3/clientsetup.exe

    ​

    StarShip Link

    http://updates.vtechnologies.com/ssfiles/starshiplink/ss_link2_sage100.exe



    ------------------------------
    Michelle Forsey
    Eide Bailly, Inc.
    801-456-5470
    ------------------------------

    Original Message


  • 8.  RE: Starship Error - Starship Not Installed when clicking button in shipping entry

    Posted 03-18-2019 08:54
    Thanks for the download links @Michelle Forsey​. Calling V Technologies this morning @Jim Woodhead @Myron Stevenson.​​

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 9.  RE: Starship Error - Starship Not Installed when clicking button in shipping entry

    Posted 03-18-2019 09:20
    All good. V Tech added the interface, updated the starship server registration, changed the starship client source interface and we are in business.
    Thanks again @Jim Woodhead, @Michelle Forsey & @Myron Stevenson.​​​

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


Related Content