Have a customer that switched to Starship Cloud a year ago and in SS the declared value brings in the full amount of the SO rather than only items shipped. It's including backordered lines. Customer has to change it. Has anyone run into this or it is working as designed? SS is saying sales order total amount field is correct and there is not a field on the invoice for calculation of backordered items but customer can have the option for UDF field in Sage. Customer is saying declared value came over perfect before they moved to SS Cloud and it never had to be edited.
------------------------------
Dana Halpin
Vrakas/Blum Computer Consulting, Inc.
------------------------------