Sage 100

Starship people, if you have a client using Starship and has multiple warehouses that ship product, how are you able to ship 1 order from 2 warehouses on the same day? V-Technologies support says they don't have any documentation on this type of scenario. I find that hard to believe, so wondering if anyone has this implemented. They say all boxes must be shipped together and only once. I can understand that for sales order where Starship creates the invoice, but what if you shipped from the invoice (pre-picked and packed) and only needed to create tracking records?

We have a client that has used StarShip (on prem) for about 10+ years & ships from multiple warehouses for the same order & it invoices it together, everyday. StarShip created a custom mod for them. Each line item can be whatever warehouse they choose (they have 10), we automate the pick ticket to send what is shipping from each, the warehouse opens it from StarShip, processes the order & StarShip creates the invoice back in Sage, backordering all unshipped lines. The warehouse users have no access to Shipping Data Entry. The next warehouse who picks the same order on the same day, processes the order & when SS sends it back, it finds the same order in whatever Shipping batch the first location put it in, & ships the backordered lines. At the end of day, anything left not processed becomes a back-order.

They ship like 600-900 orders each day. They probably have dozens of multi-warehouse orders each day. Note: Its not 100% fool proof but it works 99.9% of the time. Sometimes, if two warehouses have it open & processing at the same time, the first one sends it back to Sage fine, but the 2nd one creates a new invoice & doesn't relieve the backorder the first one created, so it can get shipped & invoiced 2x. We have an alert looking for any order on multiple invoices in one day to avoid this. They will also occasionally (like 1-5x/month) get an out of balance invoice, where the lines don't equal the subtotal on the header. Its always a multi-warehouse order. We have an alert looking for this too but sometimes they ship after everyone in the office left, so we do another check at month end for any out of balance invoices & fix them in SQL/DFDM & then re-generate the invoice for the customer.

They will need to move to web version here soon, & we are working on incorporating ScanForce warehouse management too, but it all has to work within the boundaries of multiple warehouses on one order. 

Hope this helps start a better conversation with StarShip.

Great. Thank you Dana. This is very helpful. I will circle back with the Starship folk and see if anyone knows about this custom programming. If it's ok, I may need to contact you directly for more specific info if V-technologies has no idea what I'm talking about. The tech I contacted didn't seem to know this was possible.