**SPS Alert - CSV File Not Included in Credit Card Auto-Close Results Emails**
_**ALERT!**_
CSV File Not Included in Credit Card Auto-Close Results Emails
Sage is aware of an issue in which CSV files containing batch details are not being sent as attachments on Credit Card Auto-Close Results Emails.
Our IT teams are engaged and are working to resolve the matter as quickly as possible. In the meantime, please access Sage Virtual Terminal or Sage Exchange Management System to view batch details.
Sage Virtual Terminal users can follow these instructions to view batch details:
https://support.sagepayments.com/link/portal/20000/20000/Article/2724/How-to-review-settled-batches-in-the-Virtual-Terminal
Sage Exchange Management System users can follow these instructions to view batch details:
https://support.sagepayments.com/link/portal/20000/20000/Article/3758/Sage-Exchange-Management-System-How-to-view-Settled-Batches
We apologize for this inconvenience and thank you for your patience. Additional information will be communicated as it becomes available.
For more information and updates regarding this issue, please visit our Self Service Portal at
http://www.sagepayments.com/Support-Resources/Self-Service-Portal
We value your business and remain committed to your satisfaction. If you have questions or need additional information, please contact
virtualsupport@sagepayments.com.
Best Regards,
Sage Payment Solutions