I beta'd but didn't touch CRM, so no insight there. I had taken a CRM course a couple of years ago, so that all left my brain, too. This time, I MOSTLY watched the Anytime Learning. There was a ton of doc that came with it. I was over all of it by the time I finally said ""screw it"" and took the test. I had started skipping the end user AL and just taking the quizes and the doc - well, I figured that the Search command would be my friend. The worst part is that I didn't even know which doc to open on a few of the questions. so had to search several before I found it.