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  • 1.  SPC disconnections

    Posted 08-15-2024 11:26

    A couple of our SPC clients (the Sage Partner Portal version) are experiencing disconnections this week.  Both RDC and web based... full VM sessions and remote app.  Some appear to be idle time-outs (like going to lunch), but I am not sure on that.

    Anyone have tips on how to troubleshoot?



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 2.  RE: SPC disconnections

    Posted 08-15-2024 11:29

    Check with @Jim Woodhead



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    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
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  • 3.  RE: SPC disconnections

    Posted 08-16-2024 10:10

    Not sure if this is related to SPC connections via Microsoft RDP, but there has been update this month that causes the RDGateway to crash if one or more users are connected with RPC-HTTP. 

    This causes users connected to experience a disconnect. 
    There are a couple workarounds, and uninstalling the offending update on the gateway resolves the problem (until Microsoft releases a permanent fix) 

    https://www.forbes.com/sites/daveywinder/2024/07/27/microsoft-confirms-it-broke-windows-as-30-minute-reboots-hit-after-update/#



    ------------------------------
    George Khairallah
    CTO / Co-Founder | gotomyerp, LLC
    george.k@gotomyerp.com | 877-888-5525
    https://gotomyerp.com
    ------------------------------



  • 4.  RE: SPC disconnections

    Posted 08-19-2024 12:19

    Thanks George!  The timing seems close to when the client says they started having issues.  Very interesting.



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


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