Sage 100

Something seems amiss with Commissions in version 4.5.03 The client has a salesperson setup with a commission rate of 0% and they noticed that this salesperson has several invoices with commissions calculated on them (but not all his invoices). Further research seems to indicate this started happening when we upgraded from 4.4 to 4.5. We tried to find some consistency to when the invoices were getting commission charged and found that it is only with 2 customers. Both customers have multiple ship-to addresses most of the ship to addresses are for other sales people (including the default ship to address). Anyone had issues with commissions not calculating correctly?

Do they have access to the commission rate field on the Totals tab? I believe that is a role feature.

They did add the commission rate table in 4.5 - maybe he is setup on a table to get a split? Are they calculating commission by item?