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SO lines don't match totals (total = $0.00) - Note - Sales Tax is not enabled

  • 1.  SO lines don't match totals (total = $0.00) - Note - Sales Tax is not enabled

    Posted 10-06-2020 17:03
    We upgraded this client to 2019.3 Advanced (from 2017) in early August.  Since the upgrade, they have 2 S/O's where lines <> totals.  Sales Tax is NOT enabled in their system.  In one order, the only line item with a price is a kit item.  In the other order, the only line item with a price is a special item. One order was promoted from a quote (quote date was in May 2020), promoted on 9/26.  The other was created 8/21/2020 (not promoted from a quote).  Totals tab = $0.00.

    In both cases, if I add an item to the order, the new total only reflects the amount of the newly added line.  For the order with the kit item, I created a new order and selected the item.  Line = totals.  When I create a new order and copy from the original, Lines = Totals.

    Thoughts?

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
    ------------------------------


  • 2.  RE: SO lines don't match totals (total = $0.00) - Note - Sales Tax is not enabled

    Posted 10-09-2020 11:26
      |   view attached
    Turns out the attached KB provides the way to fix the orders.  In our case, not all the orders were converted quotes, but the fix is the same.

    ------------------------------
    Barbara Goldstein
    Sr. Consultant
    DSD Business Systems
    San Jose CA
    800.627.9032 x221
    ------------------------------

    Attachment(s)

    pdf
    Sales Order Entry Totals tab goes blank...pdf   71 KB 1 version


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