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  • 1.  So have a client whose BR screen shows OOB by 15.5

    Posted 11-30-2018 06:44
    So have a client whose BR screen shows OOB by 15.50. The REPORT shows OOB by 0.00. We rebuilt the BR sort files and did the Recalc and unfortunately it didn't do a darned bit of good. I don't think I've ever seen the Rebuild Sort Files NOT put the 2 back in sync (even though it always seems to give the balance the customer didn't want). Any ideas?


  • 2.  RE: So have a client whose BR screen shows OOB by 15.5

    Posted 11-30-2018 06:52
    Look for a record that is the same amount - if you're lucky, there will be only one! Click to clear and watch the OOB amount NOT change - this will confirm this record is the problem. Delete the record and run the rebuild again. Then add the record back.


  • 3.  RE: So have a client whose BR screen shows OOB by 15.5

    Posted 11-30-2018 08:08
    Thank you so much, @MichelleTaylor1 - client reports that fixed it! I've never seen that happen before - a new arrow for my quiver.


  • 4.  RE: So have a client whose BR screen shows OOB by 15.5

    Posted 11-30-2018 08:43
    Whoop! Love happy endings :)


  • 5.  RE: So have a client whose BR screen shows OOB by 15.5

    Posted 11-30-2018 14:00
    @MichelleTaylor1, I've never heard of this resolution, thank you for sharing. I'll be adding it to my stash too.


  • 6.  RE: So have a client whose BR screen shows OOB by 15.5

    Posted 12-01-2018 15:08
    Very happy to share!


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