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  • 1.  SO detail UDF values not visible for certain users

    Posted 08-22-2023 10:54

    We have a client with a sales order detail UDF. One person will populate the field during data entry. Then another user will call up the same order, however the UDF for the second person is blank.

    The users have the same roles for the company

    The users belong to the same group 

    The UDF is populated as the data is visible in DFDM

    The client is on Premium and version 2020 SP 1

    I cannot figure out why some users see the data and others don't. I called Sage and was told that they do not assist with customizations.

    Any ideas would be greatly appreciated



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    Avron Katz
    K-Four Systems, LLC
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  • 2.  RE: SO detail UDF values not visible for certain users

    Posted 08-22-2023 10:57

    Check that there are no extra versions of the panel in Customizer, then right-click, reset panel, reset grids... to make sure it is not a panel issue.



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 3.  RE: SO detail UDF values not visible for certain users

    Posted 08-22-2023 11:05

    Thanks Kevin. Will try that. They do have many versions of panels for different groups am going to see if we can reduce them to what is needed.

     

    Thanks

    Avron Katz

    President

    K-Four Systems, LLC

    P: 774 233 0467 Cell: 508 380 1720

    www.kfoursystems..com  e-mail: avron@kfoursystems.com

     

     

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