Sage 100

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  • 1.  Slow Response when typing values into Account No, Customer No, Item No, or Vendor No data entry fields

    Posted 07-23-2021 14:29
    A client was experiencing a lag when entering General Ledger Accounts in General Journal Entry after upgrading to Sage 100 Standard 2021.1, 32 bit.  Sage created KB article 110248 with a work around.  This has been sent to engineering for a fix. 

    Slow response typing values in Account No, Customer No, Item No, or Vendor No data entry fields with basic auto-complete enabled after 2020.3 or 2021.1 update installed.

    Created on 07-22-2021 | Last modified on 07-22-2021

    Summary

    After updating Sage 100 2020 to product update 3 or Sage 100 2021 to product update 1, on data entry screens featuring Account No, Customer No, Vendor No, or Item No, there is a very slow response/pause as characters typed are displayed if the customer does not have Advanced Search enabled for auto-complete. NOTE: this is different issue from performance issue with screens being slow to load initially.

    Resolution

    Issue being reviewed by Sage Engineering.

    Workaround:

    1. Enable Advanced Search for Auto-complete by running Build Search Index utility (note: this will drastically change how the auto-complete search works if not currently enabled)
      OR
    2. un-select the Auto-complete selection n User Maintenance for the users reporting issue and for the type of field where issue is reported: Account, Customer, Item, Vendor.


    ------------------------------
    Christy Pfleger
    Business Software Solutions
    ------------------------------


  • 2.  RE: Slow Response when typing values into Account No, Customer No, Item No, or Vendor No data entry fields

    Posted 07-23-2021 14:34
    Elliott posted on Sage City that they are working on a hotfix.
    Link.

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 3.  RE: Slow Response when typing values into Account No, Customer No, Item No, or Vendor No data entry fields

    Posted 07-23-2021 14:53
    Disabiling Auto-Complete did not disable the functionality.  It only speeded up the response.

    ------------------------------
    Christy Pfleger
    Business Software Solutions
    ------------------------------

    Original Message


  • 4.  RE: Slow Response when typing values into Account No, Customer No, Item No, or Vendor No data entry fields

    Posted 07-29-2021 11:54
    re: performance issues, hot fixes are available for v2020 and v2021

    ------------------------------
    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------

    Original Message


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