Just a plain old std ROG Register. I turned off PEP, just in case, and had the AV exclude pvxwin32.exe and the whole MAS folder, and had her reboot. At 7 minutes I logged off because I knew I was going to throw something at someone. Oh, and I noticed at first that her Sage PDF Converter was pointing to the LPT1 port, so I don't know how in the hell she ever had it working before. She originally called because on a print, Adobe was showing a box for every letter, but in preview it shows fine. After rerunning wksetup As Admin and all that good stuff, I wanted to see if it was still printing boxes to the screen, but didn't have the patience to wait for it. Maybe I should just uninstall her Adobe XI and put in Sage's Adobe 10 (they are on 4.5) and have her try again.