Sage 100

 View Only
Back to discussions
Expand all | Collapse all

SI UOM error

  • 1.  SI UOM error

    Posted 10-28-2021 10:41
    Edited by Beth Bowers 10-28-2021 11:15
    *UPDATED*
    Two different clients reporting "SI UOM" error coming up during Invoicing/Shipping.  We are guessing Avatax but have not confirmed yet.  Anyone else reporting this?

    Both clients are trying to ship to Canadian clients.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------


  • 2.  RE: SI UOM error

    Posted 10-28-2021 11:57
    Do you have screenshots of the error messages before and after click Info?  These should shed light on the program class that is involved.

    ------------------------------
    David Speck II
    Tennessee Software Solutions
    ------------------------------



  • 3.  RE: SI UOM error

    Posted 10-28-2021 12:22
    You're gonna laugh


    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 4.  RE: SI UOM error

    Posted 10-28-2021 12:30
    Are you able to get everyone out, rename the Links folder and test again?

    ------------------------------
    David Speck II
    Tennessee Software Solutions
    ------------------------------

    Original Message


  • 5.  RE: SI UOM error

    Posted 10-28-2021 12:40
    Maybe one of the two.  I'll check.  The other has 50+ users in 3 time zones and I'm pretty sure this one Canadian invoice doesn't rank high enough to get everyone out at the moment.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 6.  RE: SI UOM error

    Posted 10-28-2021 13:29
    Avalara has confirmed an issue with Canadian invoices and are "working to solve it".

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 7.  RE: SI UOM error

    Posted 10-28-2021 14:25


    ------------------------------
    Wayne Schulz
    Schulz Consulting
    860-516-8990
    ------------------------------

    Original Message


  • 8.  RE: SI UOM error

    Posted 10-28-2021 20:56
    I took one call on this.  The customer had two invoices and both were going to Canada. They seem to have only caught it because they were checking to be sure all the paperless invoices were generated/saved.  Initially, it seems that the paperless documents weren't created. I am going to follow up tomorrow to see if the invoices are posted as well as to verify that the sales tax schedule in use is AVATAX ( I'm pretty sure it is ).

    ------------------------------
    Wayne Schulz
    Schulz Consulting
    860-516-8990
    ------------------------------



  • 9.  RE: SI UOM error

    Posted 11-01-2021 15:58
    Has this issue been resolved? I have a customer who tells me that they are invoicing Canadian customer. They report no error messages but no paperles / no paperless invoice yet the AR invoice does post. They are on Avalara so I'm wondering if they are somehow experiencing an offshoot of this error where Canadian invoices were throwing an error with Avalara.

    What made me extra suspicious that it could be related is that they do a bath and the only invoices that don't go out by paperless are those to Canada.

    ------------------------------
    Wayne Schulz
    Schulz Consulting
    860-516-8990
    ------------------------------



  • 10.  RE: SI UOM error

    Posted 11-01-2021 16:04
    Avalara informed one of my clients it was fixed last week, and they were able to invoice normally.  They use paperless and didn't mention any issues with those invoices, but I can't guarantee that THOSE customers get emailed invoices.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Tennessee Software Solutions
    269-445-1625
    ------------------------------

    Original Message


  • 11.  RE: SI UOM error

    Posted 11-01-2021 16:08
    Edited by Wayne Schulz 11-01-2021 17:01
    I still can't confirm that this is an Avlara issue. The only symptom so far was they run a batch of say 100 invoices and of those there are two to Canada and those don't show up in the paperless office document viewer though they are in the aging.

    Update: I called Sage because if I don't I'll probably take another half dozen calls from the customer asking me to do so. The tech didn't have much to suggest other than TLS. I asked if they'd hear of any issues with Avalara and Canada and he didn't seem to have dealt with anything recently though may have heard about it last week once or twice.

    ------------------------------
    Wayne Schulz
    Schulz Consulting
    860-516-8990
    ------------------------------

    Original Message


  • 12.  RE: SI UOM error

    Posted 11-01-2021 16:09
    We still have a client reporting this issue with Acumatica Quotes and Invoices.

    ------------------------------
    Regards,

    Lloyd Smith
    Mindover Software
    ------------------------------

    Original Message


  • 13.  RE: SI UOM error

    Posted 11-02-2021 07:45
    Could this be related to the reported issues with Starship and UPS?

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 14.  RE: SI UOM error

    Posted 11-02-2021 10:29

    It's been resolved. The client had opened a support ticket with Avalara and never got one response from them!

     

    Regards,

     

    Lloyd

     




    Original Message


Related Content