SI Gurus, need some help! The SI error is only happening on the server (2012 R2 64-bit) when the user is deleting or editing lines on new or existing report. The error below displays in excel. Sage 6.10.3 advanced and Excel version standard 2016.
Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 16.0.4266.1001
Application Timestamp: 55ba1310
Fault Module Name: StackHash_4776
Fault Module Version: 6.3.9600.20012
Fault Module Timestamp: 606bdd29
Exception Code: c0000374
Exception Offset: PCH_FD_FROM_ntdll+0x0003C62C
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 4776
Additional Information 2: 4776d8376c27e33e82e3d81126c3eea9
Additional Information 3: 8705
Additional Information 4: 8705eaf46fd5a9ab5a9b19d89a65e7c8
Here is what I have already done to troubleshoot:
1. uninstalled Sage 100 workstation (as admin)
2. uninstalled excel on server (as admin)
3. restarted server
4. reinstalled Sage 100 workstation (as admin)
5. reinstalled excel on server (as admin)
6. confirmed all three Microsoft programs (VSTO runtime 2010, VVSTO runtime 3.0, SQL server compact 3.5 and .net framework 4.5 or higher) are installed
6. UAC is turned off
7. All 5 folders of BI functions are under located under common files
8. Check the registry HKEY_Current_User for excel add-ins to confirm full rights and BI Generator registry key 3.
9. Excel version is 64-bit
10. Backup and anti-virus programs have been turned off
11. All 3 add-ins in excel have been disabled and re-abled (BI Generator, Report Designer add in 1.2.0 and Report Designer add in 1.2.0 (custom task pane helper)
If the users runs the SI reports from local workstations in office the reports run and allow editing of the lines on the report. I'm out of ideas on what else to troubleshoot. Attached a screenshot of the error.
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Shannon Stanley
Sage 100 Consultant
Ardent Consulting LLC
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