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  • 1.  Service / Repair Tracking solution

    Posted 02-22-2019 14:53
    I have a client that is looking for a Service and Repair Tracking.  They used and did not care for Automated Services.  Their prior reseller setup a work around using CRM but they find it cumbersome.  Anyone have a good solution?

    What they do is run gyms and they need to track and repair their exercise equipment.  Reminds me of the need of Property Managers for Service Work Orders.

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    Larry Bradford
    Accounting Technology LLC Consultant and Owner
    Accounting Technology, LLC
    Fairfax VA
    703-913-3500
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  • 2.  RE: Service / Repair Tracking solution

    Posted 02-22-2019 15:18
    https://development.dsdinc.com/enhancement/emem-equipment-maintenance/

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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  • 3.  RE: Service / Repair Tracking solution

    Posted 02-23-2019 17:39
    ​This looks like a good option, @Kevin Moyes Have you used it?

    In the past when there was a question about service and repair, many of us would recommend the Field Service and Dispatch package, now from Scanco. In many cases this is an overkill​, including this example, so it's good to be aware of this option.

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    John Hoyt
    john.hoyt@formingsolutions.com
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    Original Message


  • 4.  RE: Service / Repair Tracking solution

    Posted 02-24-2019 23:39
    I sold and set up DSD Equipment Maintenance for one of my customers. It works well.

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    Karen O'Lane
    Accounting Systems, Inc. (ASI)
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    Original Message


  • 5.  RE: Service / Repair Tracking solution

    Posted 02-25-2019 09:04
    @Kevin Moyes, Thank you, I just received a video to review on this solution.
    @John Hoyt, good to know this options as well and will offer as an alternative.  
    @Karen O'Lane, thank you for the feedback.​​

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    Larry Bradford
    Accounting Technology LLC Consultant and Owner
    Accounting Technology, LLC
    Fairfax VA
    703-913-3500
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    Original Message


  • 6.  RE: Service / Repair Tracking solution

    Posted 02-25-2019 14:19
    We have a customer using EM (maintenance of factory type equipment), but @Robert White knows more about it than I do. ​

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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
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    Original Message


  • 7.  RE: Service / Repair Tracking solution

    Posted 02-25-2019 10:49
    Can this be used to bill customers for maintenance or is it strictly for tracking equipment (assets) owned by the company using Sage?  I skimmed the manual and didn't see entries for entering a customer number or ties to invoicing.

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    alan niergarth
    Velosio LLC
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    Original Message


  • 8.  RE: Service / Repair Tracking solution

    Posted 02-25-2019 11:37
    No interface to customers. At least, not as of the last time I worked with it.

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    Karen O'Lane
    Accounting Systems, Inc. (ASI)
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    Original Message


  • 9.  RE: Service / Repair Tracking solution

    Posted 02-25-2019 11:58
    Larry you might want to look at Service Center instead: https://www.youtube.com/watch?v=HEWaLHCn5HM&t=3s

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    Nicole Ronchetti
    DSD Business Systems
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  • 10.  RE: Service / Repair Tracking solution

    Posted 02-25-2019 12:01
    Highly recommend Service Center!  Works wonderfully, if it meets the client's needs.

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    Michelle Taylor
    ERP Team Manager, CS3 Technology
    918-388-9772
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    Original Message


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