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Server no longer connected

  • 1.  Server no longer connected

    Posted 07-17-2019 14:04
    Client on 2016.5 Adv setup a new Citrix server farm.  Getting "Server no longer connected " sporadically.  PEP is turned off.  No other hints from Sage.

    Ideas?

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
    ------------------------------


  • 2.  RE: Server no longer connected

    Posted 07-17-2019 17:26
    Edited by Rhonda McNamara 07-17-2019 17:27
    Did you turn it off the normal way, logging in as admin, or this way?  Might be worth trying this way, too.  
    I don't log in as Administrator to get into DFDM, though.  That parts weird. 

    1. Log into Sage 100 with Administrator account
    2. Open Library Master > Utilities > Data File Display > Maintenance
    3. Click OK to warning
    4. Type: SY_SYSTEM.m4t and hit Enter
    5. Select Edit
    6. Change the ENABLEPEPFORSYSTEM field to N
    7. Click OK and exit


    ------------------------------
    ==================
    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
    ------------------------------



  • 3.  RE: Server no longer connected

    Posted 07-17-2019 17:32
    What about the DEP settings.  Those used to cause a sporadic issue.

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 4.  RE: Server no longer connected

    Posted 07-18-2019 07:19
    I don't remember how I turned it off because I did it soon after the originally upgraded, but the value is N now, either way.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
    ------------------------------

    Original Message


  • 5.  RE: Server no longer connected

    Posted 07-18-2019 08:37
    Since this is a server farm, can you narrow the sporadic down to launching from just one of the servers?

    ------------------------------
    ==================
    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
    ------------------------------



  • 6.  RE: Server no longer connected

    Posted 07-18-2019 08:45
    2 out of the 3, for sure.  Cloned, so probably all.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
    ------------------------------

    Original Message


  • 7.  RE: Server no longer connected

    Posted 07-19-2019 10:00
    If it were related to a port, or AV, or rights, it would behave more consistently, right?  I wonder if it's a network problem.

    ------------------------------
    ==================
    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
    ------------------------------

    Original Message


  • 8.  RE: Server no longer connected

    Posted 07-19-2019 10:09
    Had them uninstall and reinstall workstation and use the IP address instead of the name, still happening.  Had them turn off DEP, still happening.  Turning it over to Sage now - waiting to hear from their IT on what happens.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
    ------------------------------

    Original Message


  • 9.  RE: Server no longer connected

    Posted 07-19-2019 10:58
    Are the network cards going to sleep after a timeout period?
    Keep Alives disabled for the service?

    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------

    Original Message


  • 10.  RE: Server no longer connected

    Posted 07-19-2019 11:19
    I had the network guys check the timeout.  Will see about the Keep Alives.

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
    ------------------------------

    Original Message


  • 11.  RE: Server no longer connected

    Posted 07-20-2019 00:31
    Edited by George Khairallah 07-20-2019 00:32
    This might be a long shot, because usually, we get WindX errors due to this issue. But might be related here... 
    On the Sage server, there are a bunch ephemeral ports that we open for Advanced and Premium. 
    At one point, we've done a network sniff to see what was causing this error, and we noticed that with every connection, Sage tries to connect to one of these high ports in addition to the actual application port. Having some or all of those blocked, could occasionally cause connection errors (in our experience WindX)

    netsh advfirewall firewall add rule name="Sage 100 - Ephemeral Ports" protocol=TCP dir=in localport=30000-65535 action=allow

    (If they are super security sensitive, they can open these ports to the Sage client server farm only)


    ------------------------------
    George Khairallah
    CTO | gotomyerp, LLC
    george.k@gotomyerp.com | 877-888-5525
    http://gotomyerp.com/
    ------------------------------



  • 12.  RE: Server no longer connected

    Posted 07-20-2019 06:54
    Thanks, @George Khairallah - that was all "wah wah wah" to me, but I passed it along.

    BTW, I want to tell you that I started working with a client this year who is using GoToMyERP and I have NOTHING but good stuff to say about the support I've gotten.  I've gotten used to retraining IT guys on Sage every time there is an issue, but your staff KNOWS Sage 100.  I really appreciate it.​

    ------------------------------
    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, Cagney and Daisy (NO Oxford comma - shriek!)
    Beth Bowers
    269-445-1625
    ------------------------------

    Original Message


  • 13.  RE: Server no longer connected

    Posted 07-20-2019 10:28
    @Beth Bowers Thank you for the kind words! :) 

    Hope this tip gets them somewhere!!  ​

    ------------------------------
    George Khairallah
    CTO | gotomyerp, LLC
    george.k@gotomyerp.com | 877-888-5525
    http://gotomyerp.com/
    ------------------------------

    Original Message


  • 14.  RE: Server no longer connected

    Posted 07-20-2019 11:09
    It is so NICE to have IT understand our needs.  Just last week, I asked client IT support to open the ports for Advanced.  He said no, they were already open.  I finally just did it myself.  As a rule, I generally don't do windows.....

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 15.  RE: Server no longer connected

    Posted 07-21-2019 21:32
    I had been having this problem recently on my system and seem to have resolved it by going to user maintenance | preferences and making sure that automatic logoff is turned off.

    I seem to recall at sometime that Sage had actually disabled this but possibly it works again?

    ------------------------------
    Thomas Rogers (TomTarget)
    Target System Technology, Inc.
    Spokane Valley WA
    ------------------------------

    Original Message


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