Email from Kathleen this morning:
"We do make an attempt to have all product updates posted first in Sage Sell (this does not include hotfixes). However, it does happen that sometimes when we have to adjust a date that it doesn't get posted there prior to the release going out. After some conversations with my team, I am going to make one major adjustment in posting for Partners to have a little bit of a heads up since we do realize it doesn't always make it to Sage Sell first. I will start posting notifications on the
Partner Forum at least a couple of hours before I post on the general Announcement News and Alerts forum. "
...every little bit helps.
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
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Original Message:
Sent: 07-19-2019 10:23
From: Kevin Moyes
Subject: Sent this example of poor knowledgebase articles to Sage this AM
Kathleen does seem to be making a real effort (and is making improvements), so I try not to put too much of a fire under her feet... but when communicating with higher level decision makers, the filter comes off.
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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
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Original Message:
Sent: 07-19-2019 10:20
From: Wayne Schulz
Subject: Sent this example of poor knowledgebase articles to Sage this AM
Sage's consistent excuse is that they're doing the best they can with what they have. These portal issues go back to the Sue Swenson era and she left in 2011. Nobody has been able to adequately address this issue in 8 years. #SadSage
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Wayne Schulz - Schulz Consulting - 860-516-8990
Original Message:
Sent: 07-19-2019 09:56
From: Rhonda McNamara
Subject: Sent this example of poor knowledgebase articles to Sage this AM
Agreed. I noticed that with the most recent changes that the version has dropped off, and it makes me think this is just not wanting to re-assess every article when a new version comes out. But, hey, that's sort of what a KB is supposed to be able to provide.
And I just won't even mention that they're not calling it Sage 100cloud. :-P
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Rhonda McNamara
Customer Success Manager
Stewart Technologies, Inc.
rsm@stewarttechnologies.com