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searching not working in Sage 100 kb

  • 1.  searching not working in Sage 100 kb

    Posted 05-28-2024 10:47
    Edited by Brett Zimmerman 05-28-2024 10:48

    Anyone else having an issue searching in the Sage 100 kb?  The normally-expected results aren't appearing.



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 2.  RE: searching not working in Sage 100 kb

    Posted 05-28-2024 11:02

    I had problems with getting a download yesterday using Firefox... changing to Chrome helped.



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 3.  RE: searching not working in Sage 100 kb

    Posted 05-28-2024 11:03

    Looks like in the interim you can instead go directly here:  https://us-kb.sage.com/portal/app/



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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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  • 4.  RE: searching not working in Sage 100 kb

    Posted 05-28-2024 11:05

    I have this bookmarked for KB searches: https://us-kb.sage.com/portal/ss/



    ------------------------------
    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 5.  RE: searching not working in Sage 100 kb

    Posted 05-28-2024 11:15

    This is what I bookmark for the Sage 100 KB ( apparently login no longer required ) - https://us-kb.sage.com/portal/ss/?tabid=3&searchaliases=custom_us_onehundred

    This is what I bookmark for the Sage 100 DOWNLOAD KB WHERE LOGIN IS REQUIRED ( OR IT ONLY SHOWS PARTIAL RESULTS ) - https://support1.na.sage.com/selfservice/microsites/msbrowse.do?UMBrowseSelection=SG_SAGE100ERP_1

    These seem to be working though nothing surprises me



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 6.  RE: searching not working in Sage 100 kb

    Posted 05-28-2024 11:20

    I used to prefer using links from the Partner Portal to get at the KB, but now I'm routed to a Canadian specific site that hides Sage 100 content... which is supremely frustrating, so I go with direct bookmarks to the KB now.



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    Kevin Moyes
    Technical Systems Analyst
    Munjal White Consulting Co.
    Toronto ON
    ------------------------------



  • 7.  RE: searching not working in Sage 100 kb

    Posted 05-29-2024 08:52

    Trying to download the 2023.3 PU only to see an error message.  Tried several times.  Nada.  Also, tried pasting the image below.  What image you might say,,,,



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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 8.  RE: searching not working in Sage 100 kb

    Posted 05-29-2024 08:57

    Try this link maybe

     

    View Document - Sage Knowledgebase

     

     

     

    David Overholt

    DWD Technology Group, Inc.

    9921 Dupont Circle Drive West, Suite 300 | Fort Wayne, IN 46825

    260.423.2414 main

    260.399.8655 Direct

    800.232.8913 toll free

    sagesupport@dwdtechgroup.com

    www.dwdtechgroup.com

     

     

     






  • 9.  RE: searching not working in Sage 100 kb

    Posted 05-29-2024 09:04

    Nope.  BTW, the same SnagIt screenshot that failed above now displayed below.

    Sage 100 Product Update Downloads



    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 10.  RE: searching not working in Sage 100 kb

    Posted 05-29-2024 09:13

    @Jeff Schwenk, I was able to download it a little bit ago.  Also remember you can grab it from our Content Library.

    For file (Content Library) access, please first open/review the Content Library ReadMe.  If you're unable to, you need to request access here.



    ------------------------------
    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------



  • 11.  RE: searching not working in Sage 100 kb

    Posted 05-29-2024 09:23

    Thanks @Brett Zimmerman  Interestingly enough, if you navigate via the Sage Launcher, I can download the PU's.

    I need to take a look at the Content Library.  It is a great resource for us.  Just have to train this dawg the new trick!



    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 12.  RE: searching not working in Sage 100 kb

    Posted 05-29-2024 09:57

    Most of these downloads can also be linked from their direct download - https://cdn-dlm.esd.sage.com/Sage100/21347/Sage1002023Update3.exe

    Also, I can't tell from the context of the post and I realize almost everyone reading this "already knows":

    As of 5/29/24
    1. There are two Sage 100 knowledgebases
    2. One of them is a Download KB - login required although if you don't login and search you do see some - but not all - download results.
    3. The other is a knowledge KB  which as of the time of this writing does not seem to require any type of login ( it also doesn't provide download links although, yes, you will find some in there that make my statement not 100%)

    4. Use the link that works best and make you feel the brightest and shiniest - just once you get one working save it to your  bookmarks



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    Moodus, CT
    ------------------------------



  • 13.  RE: searching not working in Sage 100 kb

    Posted 05-29-2024 14:27

    My normal method is via the partner portal.  Click on Knowledge base, then Sage 100, then download Sage 100 and continue to drill down until I click on what's New in PU 3.  This should work EVERY TIME.  Today, it is not.  I appreciate that the group has developed other methods of retrieving the data.  Having multiple SAGE-sponsored databases seems redundant (and a time suck on their limited resources).  Having to find a browser that works (Edge, Chrome, Firefox, etc) wastes my time.   

    You have to wonder what the Sagesphere is going to look like in three years (or less) when a lot of the institutional memory sails off toward the retirement sunset.



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    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 14.  RE: searching not working in Sage 100 kb

    Posted 05-29-2024 16:06

    Sage Community response was to clear cookies and cache.  Didn't work.  Perhaps a reboot?



    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------



  • 15.  RE: searching not working in Sage 100 kb

    Posted 05-30-2024 08:15

    Looks like it got fixed because it was working for me yesterday/Wed morning.



    ------------------------------
    Brett Zimmerman
    Net at Work
    Greater Boston Area
    ------------------------------



  • 16.  RE: searching not working in Sage 100 kb

    Posted 05-30-2024 15:05

    Working for me now as well.  I hate it when their first response is to clear cookies and cache.  Seems like a lazy response.



    ------------------------------
    Jeff Schwenk
    Bottomline Software, Inc.
    (540) 221-4444
    ------------------------------