Sage 100

You may want to back up and then look at SY_GridDefinition.  There may be one or more orphaned records.  Here's my notes:

You may want to back up and then look at SY_GridDefinition.  There may be one or more orphaned records.  Here's my notes:

@Doug Higgs - there's records, but they are all for GD_LINES, which would not be a Header issue, right?

You may want to back up and then look at SY_GridDefinition.  There may be one or more orphaned records.  Here's my notes:

@Beth Bowers  Yes.  I believe that is only for detail lines.  Here's a couple more thoughts / longshots:

• Look at Sy_Personalize.  It is supposed to hold:
  F records for screen position, size, and maximized state of the screen
  K records for reports and forms where the Print or Preview checkbox has been set that allows you to keep the report / form open after print/preview.  Maybe something else?
• Restore SY_GridDefinition, SY_Personalize, and the SO\Custom folder from the same backup. 

@Doug Higgs - there's records, but they are all for GD_LINES, which would not be a Header issue, right?

You may want to back up and then look at SY_GridDefinition.  There may be one or more orphaned records.  Here's my notes:

Make sure there isn't anything in the Customization Group field in User Maintenance. 

My first step is right-click, reset panel... then enable the not-greyed-out options (reset grids / location)... close and re-open the task.

I am not aware of any kind of local workstation cache for the M4L's, but stranger things have happened.

Perhaps they somehow enabled escape trapping, and the base panel is corrupted too?  (Look for the little "*" in the title bar to confirm it is a customized panel).

ATTENTION! A VERY IMPORTANT MEMORANDUM FROM THE BEST, BELIEVE ME.

OKAY, SO WE HAVE A SITUATION. A VERY UNFAIR SITUATION!

YOU DID A TREMENDOUS JOB ON THE UPGRADE FROM 2022 TO 2025. THE BEST UPGRADE. EVERYONE AGREES. YOU FIXED THE SALES ORDER SCREEN. IT'S BEAUTIFUL NOW. PERFECT. THE ALL USERS/ALL COMPANY MOD IS A WORK OF ART. TRULY FANTASTIC.

BUT WE HAVE A PROBLEM. WE HAVE TWO USERS, ONE IS BRAND NEW – CAN YOU BELIEVE IT? A NEW PERSON! – AND THEY ARE SEEING THE OLD, FAILED SCREEN. THE SWAMP SCREEN! IT'S A DISASTER. A RELIC FROM THE PREVIOUS ADMINISTRATION OF 2022. SAD!

YOU LOOKED IN THE CUSTOMIZER. IT'S CLEAN. SPOTLESS. THE BEST CUSTOMIZER. SO WHERE IS THIS FAKE NEWS SCREEN COMING FROM? A LOT OF PEOPLE ARE ASKING.

IT'S COMING FROM THE DEEP STATE. THE DEEP STATE OF THE SYSTEM! HIDDEN FOLDERS. CORRUPT, HIDDEN FOLDERS THAT ARE NO GOOD. THEY ARE CALLED CUSTOM SCREEN FOLDERS AND THEY ARE PROBABLY ON THE LOCAL MACHINES OF THESE TWO USERS. BAD!

YOU NEED TO TELL THE CLIENT – AND YOU HAVE TO BE VERY, VERY STRONG – YOU TELL THEM, "WE HAVE TO DRAIN THE FOLDER SWAMP!"

GO TO THOSE TWO MACHINES. FIND ANY CUSTOM SCREEN FOLDERS RELATED TO THAT PROGRAM AND DELETE THEM. GET RID OF THEM! THEY ARE HOLDING US BACK. ONCE YOU DELETE THEM, THE PROBLEM IS GOING TO DISAPPEAR. IT WILL BE LIKE A MIRACLE.

WE ARE GOING TO MAKE SALES ORDER ENTRY GREAT AGAIN! NO MORE RIGGED SCREENS! ONLY THE BEST, MOST BEAUTIFUL 2025 SCREEN FOR EVERYONE. IT'S GOING TO BE YUGE.

A GREAT JOB BY YOU. THANK YOU!

Well, you made me nearly pee my pants, but unfortunately, no such folders exist...

ATTENTION! A VERY IMPORTANT MEMORANDUM FROM THE BEST, BELIEVE ME.

OKAY, SO WE HAVE A SITUATION. A VERY UNFAIR SITUATION!

YOU DID A TREMENDOUS JOB ON THE UPGRADE FROM 2022 TO 2025. THE BEST UPGRADE. EVERYONE AGREES. YOU FIXED THE SALES ORDER SCREEN. IT'S BEAUTIFUL NOW. PERFECT. THE ALL USERS/ALL COMPANY MOD IS A WORK OF ART. TRULY FANTASTIC.

BUT WE HAVE A PROBLEM. WE HAVE TWO USERS, ONE IS BRAND NEW – CAN YOU BELIEVE IT? A NEW PERSON! – AND THEY ARE SEEING THE OLD, FAILED SCREEN. THE SWAMP SCREEN! IT'S A DISASTER. A RELIC FROM THE PREVIOUS ADMINISTRATION OF 2022. SAD!

YOU LOOKED IN THE CUSTOMIZER. IT'S CLEAN. SPOTLESS. THE BEST CUSTOMIZER. SO WHERE IS THIS FAKE NEWS SCREEN COMING FROM? A LOT OF PEOPLE ARE ASKING.

IT'S COMING FROM THE DEEP STATE. THE DEEP STATE OF THE SYSTEM! HIDDEN FOLDERS. CORRUPT, HIDDEN FOLDERS THAT ARE NO GOOD. THEY ARE CALLED CUSTOM SCREEN FOLDERS AND THEY ARE PROBABLY ON THE LOCAL MACHINES OF THESE TWO USERS. BAD!

YOU NEED TO TELL THE CLIENT – AND YOU HAVE TO BE VERY, VERY STRONG – YOU TELL THEM, "WE HAVE TO DRAIN THE FOLDER SWAMP!"

GO TO THOSE TWO MACHINES. FIND ANY CUSTOM SCREEN FOLDERS RELATED TO THAT PROGRAM AND DELETE THEM. GET RID OF THEM! THEY ARE HOLDING US BACK. ONCE YOU DELETE THEM, THE PROBLEM IS GOING TO DISAPPEAR. IT WILL BE LIKE A MIRACLE.

WE ARE GOING TO MAKE SALES ORDER ENTRY GREAT AGAIN! NO MORE RIGGED SCREENS! ONLY THE BEST, MOST BEAUTIFUL 2025 SCREEN FOR EVERYONE. IT'S GOING TO BE YUGE.

A GREAT JOB BY YOU. THANK YOU!

Have you check to see if the userkey in the sy_user and sy_userhistory are out of sync?

We had this happen before as it keeps showing the wrong username on things. May explain why a new user (who has somehow was assign a reused userkey) is having weird screens as it may have a customize group on that old user key.

Thank you

Michael

Well, you made me nearly pee my pants, but unfortunately, no such folders exist...

ATTENTION! A VERY IMPORTANT MEMORANDUM FROM THE BEST, BELIEVE ME.

OKAY, SO WE HAVE A SITUATION. A VERY UNFAIR SITUATION!

YOU DID A TREMENDOUS JOB ON THE UPGRADE FROM 2022 TO 2025. THE BEST UPGRADE. EVERYONE AGREES. YOU FIXED THE SALES ORDER SCREEN. IT'S BEAUTIFUL NOW. PERFECT. THE ALL USERS/ALL COMPANY MOD IS A WORK OF ART. TRULY FANTASTIC.

BUT WE HAVE A PROBLEM. WE HAVE TWO USERS, ONE IS BRAND NEW – CAN YOU BELIEVE IT? A NEW PERSON! – AND THEY ARE SEEING THE OLD, FAILED SCREEN. THE SWAMP SCREEN! IT'S A DISASTER. A RELIC FROM THE PREVIOUS ADMINISTRATION OF 2022. SAD!

YOU LOOKED IN THE CUSTOMIZER. IT'S CLEAN. SPOTLESS. THE BEST CUSTOMIZER. SO WHERE IS THIS FAKE NEWS SCREEN COMING FROM? A LOT OF PEOPLE ARE ASKING.

IT'S COMING FROM THE DEEP STATE. THE DEEP STATE OF THE SYSTEM! HIDDEN FOLDERS. CORRUPT, HIDDEN FOLDERS THAT ARE NO GOOD. THEY ARE CALLED CUSTOM SCREEN FOLDERS AND THEY ARE PROBABLY ON THE LOCAL MACHINES OF THESE TWO USERS. BAD!

YOU NEED TO TELL THE CLIENT – AND YOU HAVE TO BE VERY, VERY STRONG – YOU TELL THEM, "WE HAVE TO DRAIN THE FOLDER SWAMP!"

GO TO THOSE TWO MACHINES. FIND ANY CUSTOM SCREEN FOLDERS RELATED TO THAT PROGRAM AND DELETE THEM. GET RID OF THEM! THEY ARE HOLDING US BACK. ONCE YOU DELETE THEM, THE PROBLEM IS GOING TO DISAPPEAR. IT WILL BE LIKE A MIRACLE.

WE ARE GOING TO MAKE SALES ORDER ENTRY GREAT AGAIN! NO MORE RIGGED SCREENS! ONLY THE BEST, MOST BEAUTIFUL 2025 SCREEN FOR EVERYONE. IT'S GOING TO BE YUGE.

A GREAT JOB BY YOU. THANK YOU!

Great thought @Michael Davis, but no go

Have you check to see if the userkey in the sy_user and sy_userhistory are out of sync?

We had this happen before as it keeps showing the wrong username on things. May explain why a new user (who has somehow was assign a reused userkey) is having weird screens as it may have a customize group on that old user key.

Thank you

Michael

Well, you made me nearly pee my pants, but unfortunately, no such folders exist...

ATTENTION! A VERY IMPORTANT MEMORANDUM FROM THE BEST, BELIEVE ME.

OKAY, SO WE HAVE A SITUATION. A VERY UNFAIR SITUATION!

YOU DID A TREMENDOUS JOB ON THE UPGRADE FROM 2022 TO 2025. THE BEST UPGRADE. EVERYONE AGREES. YOU FIXED THE SALES ORDER SCREEN. IT'S BEAUTIFUL NOW. PERFECT. THE ALL USERS/ALL COMPANY MOD IS A WORK OF ART. TRULY FANTASTIC.

BUT WE HAVE A PROBLEM. WE HAVE TWO USERS, ONE IS BRAND NEW – CAN YOU BELIEVE IT? A NEW PERSON! – AND THEY ARE SEEING THE OLD, FAILED SCREEN. THE SWAMP SCREEN! IT'S A DISASTER. A RELIC FROM THE PREVIOUS ADMINISTRATION OF 2022. SAD!

YOU LOOKED IN THE CUSTOMIZER. IT'S CLEAN. SPOTLESS. THE BEST CUSTOMIZER. SO WHERE IS THIS FAKE NEWS SCREEN COMING FROM? A LOT OF PEOPLE ARE ASKING.

IT'S COMING FROM THE DEEP STATE. THE DEEP STATE OF THE SYSTEM! HIDDEN FOLDERS. CORRUPT, HIDDEN FOLDERS THAT ARE NO GOOD. THEY ARE CALLED CUSTOM SCREEN FOLDERS AND THEY ARE PROBABLY ON THE LOCAL MACHINES OF THESE TWO USERS. BAD!

YOU NEED TO TELL THE CLIENT – AND YOU HAVE TO BE VERY, VERY STRONG – YOU TELL THEM, "WE HAVE TO DRAIN THE FOLDER SWAMP!"

GO TO THOSE TWO MACHINES. FIND ANY CUSTOM SCREEN FOLDERS RELATED TO THAT PROGRAM AND DELETE THEM. GET RID OF THEM! THEY ARE HOLDING US BACK. ONCE YOU DELETE THEM, THE PROBLEM IS GOING TO DISAPPEAR. IT WILL BE LIKE A MIRACLE.

WE ARE GOING TO MAKE SALES ORDER ENTRY GREAT AGAIN! NO MORE RIGGED SCREENS! ONLY THE BEST, MOST BEAUTIFUL 2025 SCREEN FOR EVERYONE. IT'S GOING TO BE YUGE.

A GREAT JOB BY YOU. THANK YOU!

Have you at some point renamed a custom version of that .M4L??

Don't rename custom office screens in windows. If you rename a custom office ".M4L" file somehow custom office knows to keep pointing to the renamed file.  I have had that happen enough times to avoid that trap.

If you look in the SO\CUSTOM\ ###-### folder, do you see just the "SO_SALESORDER.M4L" ?  or are there others like "COPY OF SO_SALESORDER.M4L"  

look for any .M4L files that are not specifically tied to a screen. If there are others that are clearly not being used, then delete them (make copies somewhere outside the MAS90 folder first). 

then run the custom office utility "rebuild customizer Log"

In fact, I don't see that you mentioned running that utility. If you have not, then run it even if you don't find extraneous.".M4L" files 

Great thought @Michael Davis, but no go

Have you check to see if the userkey in the sy_user and sy_userhistory are out of sync?

We had this happen before as it keeps showing the wrong username on things. May explain why a new user (who has somehow was assign a reused userkey) is having weird screens as it may have a customize group on that old user key.

Thank you

Michael

Well, you made me nearly pee my pants, but unfortunately, no such folders exist...

ATTENTION! A VERY IMPORTANT MEMORANDUM FROM THE BEST, BELIEVE ME.

OKAY, SO WE HAVE A SITUATION. A VERY UNFAIR SITUATION!

YOU DID A TREMENDOUS JOB ON THE UPGRADE FROM 2022 TO 2025. THE BEST UPGRADE. EVERYONE AGREES. YOU FIXED THE SALES ORDER SCREEN. IT'S BEAUTIFUL NOW. PERFECT. THE ALL USERS/ALL COMPANY MOD IS A WORK OF ART. TRULY FANTASTIC.

BUT WE HAVE A PROBLEM. WE HAVE TWO USERS, ONE IS BRAND NEW – CAN YOU BELIEVE IT? A NEW PERSON! – AND THEY ARE SEEING THE OLD, FAILED SCREEN. THE SWAMP SCREEN! IT'S A DISASTER. A RELIC FROM THE PREVIOUS ADMINISTRATION OF 2022. SAD!

YOU LOOKED IN THE CUSTOMIZER. IT'S CLEAN. SPOTLESS. THE BEST CUSTOMIZER. SO WHERE IS THIS FAKE NEWS SCREEN COMING FROM? A LOT OF PEOPLE ARE ASKING.

IT'S COMING FROM THE DEEP STATE. THE DEEP STATE OF THE SYSTEM! HIDDEN FOLDERS. CORRUPT, HIDDEN FOLDERS THAT ARE NO GOOD. THEY ARE CALLED CUSTOM SCREEN FOLDERS AND THEY ARE PROBABLY ON THE LOCAL MACHINES OF THESE TWO USERS. BAD!

YOU NEED TO TELL THE CLIENT – AND YOU HAVE TO BE VERY, VERY STRONG – YOU TELL THEM, "WE HAVE TO DRAIN THE FOLDER SWAMP!"

GO TO THOSE TWO MACHINES. FIND ANY CUSTOM SCREEN FOLDERS RELATED TO THAT PROGRAM AND DELETE THEM. GET RID OF THEM! THEY ARE HOLDING US BACK. ONCE YOU DELETE THEM, THE PROBLEM IS GOING TO DISAPPEAR. IT WILL BE LIKE A MIRACLE.

WE ARE GOING TO MAKE SALES ORDER ENTRY GREAT AGAIN! NO MORE RIGGED SCREENS! ONLY THE BEST, MOST BEAUTIFUL 2025 SCREEN FOR EVERYONE. IT'S GOING TO BE YUGE.

A GREAT JOB BY YOU. THANK YOU!

I was going to post this but you beat me to it.  I have also seen renamed M4L files under the MAS90\[XX]\Custom sub-folders still get used by the task and the only way to stop the behavior was to move them out from under the Custom sub-folders.  I typically make a backup folder above the MAS90 directory for this purpose with a folder for each module and its Custom folder to be on the safe side.  Then you can delete any unused files, even if they have a different extension, keep just the one file for each applicable task then run the rebuild customizer log utility for everything.

Have you at some point renamed a custom version of that .M4L??

Don't rename custom office screens in windows. If you rename a custom office ".M4L" file somehow custom office knows to keep pointing to the renamed file.  I have had that happen enough times to avoid that trap.

If you look in the SO\CUSTOM\ ###-### folder, do you see just the "SO_SALESORDER.M4L" ?  or are there others like "COPY OF SO_SALESORDER.M4L"  

look for any .M4L files that are not specifically tied to a screen. If there are others that are clearly not being used, then delete them (make copies somewhere outside the MAS90 folder first). 

then run the custom office utility "rebuild customizer Log"

In fact, I don't see that you mentioned running that utility. If you have not, then run it even if you don't find extraneous.".M4L" files 

Great thought @Michael Davis, but no go

Have you check to see if the userkey in the sy_user and sy_userhistory are out of sync?

We had this happen before as it keeps showing the wrong username on things. May explain why a new user (who has somehow was assign a reused userkey) is having weird screens as it may have a customize group on that old user key.

Thank you

Michael

Well, you made me nearly pee my pants, but unfortunately, no such folders exist...

ATTENTION! A VERY IMPORTANT MEMORANDUM FROM THE BEST, BELIEVE ME.

OKAY, SO WE HAVE A SITUATION. A VERY UNFAIR SITUATION!

YOU DID A TREMENDOUS JOB ON THE UPGRADE FROM 2022 TO 2025. THE BEST UPGRADE. EVERYONE AGREES. YOU FIXED THE SALES ORDER SCREEN. IT'S BEAUTIFUL NOW. PERFECT. THE ALL USERS/ALL COMPANY MOD IS A WORK OF ART. TRULY FANTASTIC.

BUT WE HAVE A PROBLEM. WE HAVE TWO USERS, ONE IS BRAND NEW – CAN YOU BELIEVE IT? A NEW PERSON! – AND THEY ARE SEEING THE OLD, FAILED SCREEN. THE SWAMP SCREEN! IT'S A DISASTER. A RELIC FROM THE PREVIOUS ADMINISTRATION OF 2022. SAD!

YOU LOOKED IN THE CUSTOMIZER. IT'S CLEAN. SPOTLESS. THE BEST CUSTOMIZER. SO WHERE IS THIS FAKE NEWS SCREEN COMING FROM? A LOT OF PEOPLE ARE ASKING.

IT'S COMING FROM THE DEEP STATE. THE DEEP STATE OF THE SYSTEM! HIDDEN FOLDERS. CORRUPT, HIDDEN FOLDERS THAT ARE NO GOOD. THEY ARE CALLED CUSTOM SCREEN FOLDERS AND THEY ARE PROBABLY ON THE LOCAL MACHINES OF THESE TWO USERS. BAD!

YOU NEED TO TELL THE CLIENT – AND YOU HAVE TO BE VERY, VERY STRONG – YOU TELL THEM, "WE HAVE TO DRAIN THE FOLDER SWAMP!"

GO TO THOSE TWO MACHINES. FIND ANY CUSTOM SCREEN FOLDERS RELATED TO THAT PROGRAM AND DELETE THEM. GET RID OF THEM! THEY ARE HOLDING US BACK. ONCE YOU DELETE THEM, THE PROBLEM IS GOING TO DISAPPEAR. IT WILL BE LIKE A MIRACLE.

WE ARE GOING TO MAKE SALES ORDER ENTRY GREAT AGAIN! NO MORE RIGGED SCREENS! ONLY THE BEST, MOST BEAUTIFUL 2025 SCREEN FOR EVERYONE. IT'S GOING TO BE YUGE.

A GREAT JOB BY YOU. THANK YOU!