Sage 100

We have a new client that processes 500+ invoice per day. the Sales Journal update process takes an hour or more to run. That does not include printing invoices just printing/updating the journal. We have told the client that we could automate that process with a scheduled task. Now we find out now that there is a known issue and this does not work when credit card processing is enabled. below is a link to the KB article. 

Scheduled Sales Order Journal task hangs run via Windows Task Scheduler

Known Issue ID:  117535

I called Sage support and asked to have our company/case added to this KB so we could be notified when a resolution is found. I was informed that there will not be a resolution since it is a "third party" issue. Apparently Paya/Nuvei is considered third party. The tech issued an internal request for someone at Sage to update that KB with engineering notes to include that information stating that it will not be resolved. He still said we could not subscribe to that KB. 

Has anyone else run into this?

 

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David Overholt
Programmer/Project Manager
DWD Technology Group
Fort Wayne IN
(260) 399-8655
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This works at a customer of mine. I don't know if this helps your case. 

Customer has Advanced. What I found were multiple instances of SageExchange running on the server. I wrote a PowerShell script to find and terminate all of those tasks prior to the sales journal task. If your case is Advanced or Premium, maybe this is your issue. 

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Eric Lunceford
First Mate Business Solutions
Oklahoma City, OK
877-880-8960
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Original Message:
Sent: 6/26/2025 12:04:00 PM
From: Eric Lunceford
Subject: RE: Scheduled Sales Order Journal task hangs run via Windows Task Scheduler

This works at a customer of mine. I don't know if this helps your case. 

Customer has Advanced. What I found were multiple instances of SageExchange running on the server. I wrote a PowerShell script to find and terminate all of those tasks prior to the sales journal task. If your case is Advanced or Premium, maybe this is your issue. 

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Eric Lunceford
First Mate Business Solutions
Oklahoma City, OK
877-880-8960
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WAG: try running the Sage 100 Service in application mode, within a disconnected session, with the same Windows login used for the scheduled task (and Paya Exchange properly updated and running in that session).

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Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
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