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  • 1.  Scanco Warehouse Lot Tracking Help

    Posted 01-21-2022 13:00
    Does anyone know Scanco Warehouse, specifically the Lot tracking reports, well enough to assist me? I cannot seem to get a callback from Scanco.

    The client purchased the Scanco addon specifically to get the ability to track lots for FDA live trace capability (food recall type tracing). They are trying to get a report for the auditor and when we choose Vendor Lot Traceability Report or Lot Serial What Used Report we get nothing. 

    I am assuming there is something not setup correctly. 

    Any insight would be appreciated.

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    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
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  • 2.  RE: Scanco Warehouse Lot Tracking Help

    Posted 01-21-2022 14:48
    Deja Vu all over again with Scanco?  Seems like they had customer service issues in the mid 2000's.  They promised us at an early MOTM conference that that was all behind them.

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    Jeff Schwenk
    FORMER 90M Board Member -140,000,000 is a TERRIBLE thing to waste!!!
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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  • 3.  RE: Scanco Warehouse Lot Tracking Help

    Posted 01-26-2022 10:40
    @Jeff Schwenk no.  Up until a few years ago I rarely had contact with Scanco, but over that time it's been difficult getting a response time of less than three days.  It started improving for me a few months ago but I suspect it's because I complained loudly.​

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    Susan Pawlowic
    Sage 100 Solutions Architect
    RKL eSolutions, LLC
    spawlowic@rklesolutions.com
    (717) 735-9109 Ext. 4352
    ------------------------------

    Original Message


  • 4.  RE: Scanco Warehouse Lot Tracking Help

    Posted 01-26-2022 11:24

    I think it's something Scanco is working really hard internally to change. I've noticed a big difference with them since Andy stepped in at the helm.  I know they lost some key people and that has been tough for them but I really think they are trying to get things going in the right direction.

     

    Tara Morgan Schinkel, CPA
    Stewart Technologies, Inc.

    Sage 100 Certified Consultant

    Act!/Sage CRM Certified Consultant

    785 Elkridge Landing Road, Suite 150

    Linthicum, MD 21090

    410 – 309 – 9550 x1104

     




    Original Message


  • 5.  RE: Scanco Warehouse Lot Tracking Help

    Posted 01-22-2022 10:58
    Greg

    What version of Sage and MB are you on? Has the data been converted recently? I ask because from Sage 2018/2019, the Mb tables were all changed from 404 to 140 so it could be your report isn’t working because it is looking at the wrong tables. Not sure if that applies here but wanted to mention it.

    Sent from my iPhone




  • 6.  RE: Scanco Warehouse Lot Tracking Help

    Posted 01-23-2022 23:10
    @Tara Schinkel they are on 2018. I am not sure if it is setup correctly though. Will it hurt to run prepare data again?​

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    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 7.  RE: Scanco Warehouse Lot Tracking Help

    Posted 01-24-2022 06:00
    Doing a prepare data will not hurt (make a backup first) but I don’t think it would fix this issue. The field changes were in 2018 so that is not the issue.

    Did you try running the report out and with it up , go to DFDM to see if the data was in that table? I do that at times when I am troubleshooting Crystal reports issues.

    Sent from my iPhone


    Original Message


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