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  • 1.  Scanco Cloud Services Problems this week

    Posted 05-14-2020 15:23
    Is anyone else's clients experiencing issues this week with Scanco and their Cloud Services?   Looks like they are having issues with their Amazon AWS Cloud Services.  Our clients started reporting issues early Monday morning, May 11th.

    Sent: Wednesday, May 13, 2020 12:56 PM
    Subject:  Service Bulletin

    Support Bulletin:  Scanco is currently experiencing server issues affecting its Scanco Cloud Customers. We are working as fast as we can to fix the issue. Unfortunately, users may experience disruptions in their service during this time. 

    Here is what we are doing:   Communicating with users that may be affected with updates on when a fix will be available.  Updating our cloud infrastructure by adding more servers to handle the additional load.  Reviewing ALL of our security protocols and updating where necessary

     We understand the impact this disruption this is causing for some of our customers. We are working as fast as we can to get this resolved. We will be updating you real time with new information as we obtain it.

     Thank you for your patience.
     Scanco Support

    ___________________ 
    Sent: Thursday, May 14, 2020 1:51 PM
    Subject:  Scanco Connectivity Issue - May 2020

    Scanco Service Bulletin,
    We are continuing to work to get full connection restored to all cloud service users of Scano products. To this end, we need to obtain your company's public IP to whitelist this via the new service process. We will be cutting over to new services this afternoon at 4 p.m., and we must obtain this information as soon as possible. We do expect to be down for approximately 20 minutes at 4 p.m. while we cutover to new services.
    We sincerely apologize for the inconvenience this has caused and are working diligently to fix the concern.

    Scanco Support



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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 2.  RE: Scanco Cloud Services Problems this week

    Posted 05-14-2020 15:29
    Hi - what, exactly does Scanco cloud services do ?

    It would be very helpful to understand this....

    Thanks

    Jeff

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    Jeff Fiddelman
    Exeplex, LLC
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  • 3.  RE: Scanco Cloud Services Problems this week

    Posted 05-14-2020 15:35
    ​From my understanding, the Scanco Cloud captures the Warehouse Automation transactions, passes them to their Cloud,  then passes back to Sage 100. 

    https://www.scanco.com/using-scanco-cloud-for-warehouse-management-2/

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    Madeline Stefanou
    RKL eSolutions, LLC
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    Original Message


  • 4.  RE: Scanco Cloud Services Problems this week

    Posted 05-14-2020 18:12
    If using the "Cloud" client on any device, what it really happening is the device is opening a RDP session to Scanco's terminal server which runs the Windows desktop client and routes all traffic over the internet to your sage 100 server via their ConnectIt service.

    If using the OS native app on either iOS or Android, the device must be on a local network that can reach your sage 100 server. This eliminates most traffic that has to go over the internet, IIRC, in this case, the only communication going over the internet is when the client or ConnectIt service has to communicate with Scanco's licensing/portal server.

    Since we have 95% of our clients on either iOS or Android devices, i always opt for the native app as my first choice when implementing.

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    David Speck II
    Tennessee Software Solutions
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    Original Message


  • 5.  RE: Scanco Cloud Services Problems this week

    Posted 05-14-2020 18:25
    I'm surprised they didn't have the public IPs before and are only just now requiring them.

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    Moira Goggin
    Executive Director
    90 Minds, Inc.
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