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  • 1.  Scanco Cloud Service unavailable at year end

    Posted 01-30-2019 13:16
    I had a client on Scanco Warehouse that was unable to complete their year end physical count because the Scanco servers were frequently unavailable. Did anyone else have any Scanco end users experiencing the same sort of issues at year end or for that matter any other times?

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    Greg Stiles
    S & W Microsystem
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  • 2.  RE: Scanco Cloud Service unavailable at year end

    Posted 01-30-2019 14:17
    We have two clients using it.  One has issues a few years ago, but none this year from what we've heard.

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    Rhonda McNamara
    Customer Success Manager
    Stewart Technologies, Inc.
    rsm@stewarttechnologies.com
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  • 3.  RE: Scanco Cloud Service unavailable at year end

    Posted 01-30-2019 21:23
    What was the official Scanco explanation?

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    Jeff Schwenk
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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    Original Message


  • 4.  RE: Scanco Cloud Service unavailable at year end

    Posted 01-30-2019 23:16
    Blame game, it could be everything except our server.

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    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
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    Original Message


  • 5.  RE: Scanco Cloud Service unavailable at year end

    Posted 01-31-2019 19:07
    A line from the Sage playbook.  And of course they did not have any off hours support available.......  Which if you are running a cloud, someone should be available at any hour.  Sure it might cost more, but not everyone only works 8-5 any more.

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    Jeff Schwenk
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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    Original Message


  • 6.  RE: Scanco Cloud Service unavailable at year end

    Posted 02-01-2019 05:10
    I'm pretty sure by "not everyone" you meant "no one"

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    Beth Bowers
    Mom to Samson, Peanut, ChiChi, Canton, and Cagney
    Beth Bowers
    269-445-1625
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    Original Message


  • 7.  RE: Scanco Cloud Service unavailable at year end

    Posted 02-01-2019 07:03
    I have a client using Scanco who is 24x7 and not experienced times when the server wasn't available. They've been on it a few years.

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    Robert Wood
    DDF Consulting Group, Inc.
    Ocala FL
    352-615-5898
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    Original Message


  • 8.  RE: Scanco Cloud Service unavailable at year end

    Posted 02-01-2019 11:09
    @Robert Wood; your client must live a charmed life.  Just saying... ​​

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    Madeline Stefanou
    RKL eSolutions, LLC
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    Original Message


  • 9.  RE: Scanco Cloud Service unavailable at year end

    Posted 02-01-2019 14:05
    @Madeline Stefanou - Of course they do!  They have Robert on their team! ​

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    Jeff Schwenk
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 10.  RE: Scanco Cloud Service unavailable at year end

    Posted 02-01-2019 14:52
    @Madeline Stefanou Jeff is right. But I did double check. They paid extra to get a dedicated server in the Scanco Cloud. I’m not sure if that adds to their fortune.

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    Robert Wood
    Consultant
    90 Minds
    Ocala FL
    352-615-5898
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    Original Message


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