General Consultant Discussion

Sarah Scheer from Service Pro contacted me today about Service Pro for Sage 100. Has anyone used this product and is it worth our time to look at it? I found it interesting that the only information she would send was a canned link to a KnowledgSync and Service Pro Webinar recording via SalesForce.com.

I met with Ray Thomas at ServicePro yesterday. I've got a demo scheduled for March 4. I'll post comments afterwards. FYI, they use InSync from ROI Consulting to sync data between Sage100 and ServicePro. Integration could be tight.

Just lost a JobOps Field Service and Dispatch sale to them. Still not sure why. They've been calling me too to take a look at the product. Will be interested in your comments @MichaelNottoli

I had a call today from her as well.

Maybe we should schedule a demo of the product for the group??????

I think a demo to the group would be good for all. I've also been approached, although poorly. I sense that it has potential.

I agree. Since they are calling around it would be useful to see it with everyone so we can compare notes and application. Maybe a JobOps Field Service & Dispatch demo too for comparison purposes.

Good idea Deb. I'm Ryan and Stacy would be game for the JobOps demo.

Why would you want to add $4,995 plus maintenance and implementation for IN-SYNCH in order to integrate with Service Pro? JobOps is seamlessly integrated. And IN-SYNCH is never trouble free. Stacy would be happy to demo JobOps Field Service for the group.

Had a client that does Fire & Safety and JobOps somewhat insistance on being built around serial numbers make sit tough to handle a company that has to inspect & test hundreds of fire extinguishers. Plus it really doesn't have an inspection feature which Service Pro does. I do agree that the integration is the tough part and adds alot of cost.

But if there are serial numbers on items, you should be entering and tracking them through the system. How can you get around that?

Their data entry and lack of handheld support, make tracking every single unit crazy. Most are designed to have that info stored on a tag on the unit itself. To have to set up every extinguisher as an 'asset' isn't practical

What else but serial numbers would you use @MarkChinsky ?

Mark...JOScan...that's what you are missing.

I agree with @DebThomas comments. If you have contracts for items to inspect, then you obtain a list from the customer and do an import into the asset file. What you are implying is that each customer could be new and you need to add these as you inspect. There would be a tag that is scanned to add it to the system. You definitely need a handheld, but this is within the realm of Field Service.

I was contacted too. I'd love a group demo. Sign me up! I think it would be valuable to hear questions and comments from those of you who have job ops experience.

I'm also interested in the Service Pro demo. Regarding INSYNCH from ROI; We've used it 8-10 times for eCommerce integrations. Works like a charm. Flawless and flexible. We have one client with over thirty web sites funneling into a single MAS.

The units all have date tags (take a look at fire extinguishers at any commercial establishment). They just need to count how many done and not done. The techs have their own building maps to make sure they check them all. From: do-not-reply@socialcast.com [mailto:do-not-reply@socialcast.com] On Behalf Of Deb Thomas Sent: Wednesday, February 20, 2013 9:34 PM To: Mark Chinsky Subject: [90 Minds Consulting Group] Sarah Scheer from Service Pro contacted me today about Service Pro for Sage 100. Has anyone used this product and is it worth our time to...

Oh and field service doesn't allow you to easily drag requirement inspections onto the schedule. Its a lot of clicking and keying. From: do-not-reply@socialcast.com [mailto:do-not-reply@socialcast.com] On Behalf Of John Hoyt Sent: Wednesday, February 20, 2013 9:42 PM To: Mark Chinsky Subject: Re: [90 Minds Consulting Group] Sarah Scheer from Service Pro contacted me today about Service Pro for Sage 100. Has anyone used this product and is it worth our time to...

OK, @MarkChinsky, I crossed Fire Extinguisher Inspection Companies off my SIC code list for Field Service. I won't have to waste my time and can just tell them to check out Service Pro.

I'm not sure if Service pro is going to be much better. They are so backlogged with sales calls (wish I was) that they can't even initially speak with my client to do a phone analysis until after March 5.

It does amaze me how many software publishers have non-existent or live only demos. You're in the technology business and you don't know how to use Camtasia, a real microphone and Youtube??

@MichaelNottoli - how did the demo go? I have a client interested, has already seen a JobOps demo and wants to see what else is out there. What's the pricing like?

Not too much to report yet. The interface looks great! They really make great use of mobile device functionality (like using the camera, playing video). Haven't seen Sage100 integration yet. Pricing is $70 per ""office"" user per month and $50 per ""remote/tech"" user per month. Implementation and training costs are to be determined. I have follow up for a specific customer opportunity later this month. I should know more then.