Sage 100

Sage 100 BOI program inserting Quotes, working at several sites, but failing at one.  Sage 100 Premium 2020, with ebizCharge, Mapadoc and Starship Link 2.11.
It does the basic write of a header record (but without customer info), writes no lines, and seems to leave the order in a state where you get "the order XXXXX is in use by another user" if you try to bring it up in Sage 100.  The only "error" thrown by any of the BOI calls is a bogus BMOptions not available - BOM is not in use.

The exact same info entered manually works.

There do not seem to be any sales order scripts other than on buttons.

Any ideas on what to look for?  Or known issues with those 3rd party products?

Installed Modules listing shows eBizCharge as version 5.50 - is that normal or is it out of sync?

TIA

Phil



------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------

I believe Ebiz has a DLL that should be installed locally for BOI...

Jeff F.

------------------------------
Jeff Fiddelman
Exeplex, LLC
------------------------------

The BOI app is ruining under IIS on the Sage server.
After activating Bill of Materials, the error now reads "Module J/C is not on file".

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------

Original Message:
Sent: 08-09-2022 11:23
From: Jeff Fiddelman
Subject: Sales Order BOI failures

I believe Ebiz has a DLL that should be installed locally for BOI...

Jeff F.

------------------------------
Jeff Fiddelman
Exeplex, LLC
------------------------------

We have done the remove stuff in the Links folder test and it still gives the "Module J/C is not on file" error.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------

Original Message:
Sent: 08-09-2022 12:11
From: Phil McIntosh
Subject: Sales Order BOI failures

The BOI app is ruining under IIS on the Sage server.
After activating Bill of Materials, the error now reads "Module J/C is not on file".

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------


Original Message:
Sent: 08-09-2022 11:23
From: Jeff Fiddelman
Subject: Sales Order BOI failures

I believe Ebiz has a DLL that should be installed locally for BOI...

Jeff F.

------------------------------
Jeff Fiddelman
Exeplex, LLC

Sage support got rid of the "Module J/C is not on file" error, but we still get no errors but data is not saved in Sage 100.  Same issue with adding a customer.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------

Original Message:
Sent: 08-10-2022 16:01
From: Phil McIntosh
Subject: Sales Order BOI failures

We have done the remove stuff in the Links folder test and it still gives the "Module J/C is not on file" error.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------


Original Message:
Sent: 08-09-2022 12:11
From: Phil McIntosh
Subject: Sales Order BOI failures

The BOI app is ruining under IIS on the Sage server.
After activating Bill of Materials, the error now reads "Module J/C is not on file".

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-09-2022 11:23
From: Jeff Fiddelman
Subject: Sales Order BOI failures

I believe Ebiz has a DLL that should be installed locally for BOI...

Jeff F.

------------------------------
Jeff Fiddelman
Exeplex, LLC

Hi Phil! How did Sage Support get rid of the "Module J/C is not on file" error?

------------------------------
Kate Krueger
Eide Bailly, Inc.
970-692-5113
------------------------------

Original Message:
Sent: 08-15-2022 15:40
From: Phil McIntosh
Subject: Sales Order BOI failures

Sage support got rid of the "Module J/C is not on file" error, but we still get no errors but data is not saved in Sage 100.  Same issue with adding a customer.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------


Original Message:
Sent: 08-10-2022 16:01
From: Phil McIntosh
Subject: Sales Order BOI failures

We have done the remove stuff in the Links folder test and it still gives the "Module J/C is not on file" error.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-09-2022 12:11
From: Phil McIntosh
Subject: Sales Order BOI failures

The BOI app is ruining under IIS on the Sage server.
After activating Bill of Materials, the error now reads "Module J/C is not on file".

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-09-2022 11:23
From: Jeff Fiddelman
Subject: Sales Order BOI failures

I believe Ebiz has a DLL that should be installed locally for BOI...

Jeff F.

------------------------------
Jeff Fiddelman
Exeplex, LLC

@Kate Krueger- I have no idea - customer did that directly with Sage support and took no notes...I am the developer for a 3rd party integration here and the customer apparently doesn't have an active VAR relationship​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------

Original Message:
Sent: 08-16-2022 10:55
From: Kate Krueger
Subject: Sales Order BOI failures

Hi Phil! How did Sage Support get rid of the "Module J/C is not on file" error?

------------------------------
Kate Krueger
Eide Bailly, Inc.
970-692-5113
------------------------------


Original Message:
Sent: 08-15-2022 15:40
From: Phil McIntosh
Subject: Sales Order BOI failures

Sage support got rid of the "Module J/C is not on file" error, but we still get no errors but data is not saved in Sage 100.  Same issue with adding a customer.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-10-2022 16:01
From: Phil McIntosh
Subject: Sales Order BOI failures

We have done the remove stuff in the Links folder test and it still gives the "Module J/C is not on file" error.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-09-2022 12:11
From: Phil McIntosh
Subject: Sales Order BOI failures

The BOI app is ruining under IIS on the Sage server.
After activating Bill of Materials, the error now reads "Module J/C is not on file".

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-09-2022 11:23
From: Jeff Fiddelman
Subject: Sales Order BOI failures

I believe Ebiz has a DLL that should be installed locally for BOI...

Jeff F.

------------------------------
Jeff Fiddelman
Exeplex, LLC

Original Message:
Sent: 8/17/2022 12:16:00 PM
From: Phil McIntosh
Subject: RE: Sales Order BOI failures

@Kate Krueger- I have no idea - customer did that directly with Sage support and took no notes...I am the developer for a 3rd party integration here and the customer apparently doesn't have an active VAR relationship​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------


Original Message:
Sent: 08-16-2022 10:55
From: Kate Krueger
Subject: Sales Order BOI failures

Hi Phil! How did Sage Support get rid of the "Module J/C is not on file" error?

------------------------------
Kate Krueger
Eide Bailly, Inc.
970-692-5113
------------------------------


Original Message:
Sent: 08-15-2022 15:40
From: Phil McIntosh
Subject: Sales Order BOI failures

Sage support got rid of the "Module J/C is not on file" error, but we still get no errors but data is not saved in Sage 100.  Same issue with adding a customer.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-10-2022 16:01
From: Phil McIntosh
Subject: Sales Order BOI failures

We have done the remove stuff in the Links folder test and it still gives the "Module J/C is not on file" error.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-09-2022 12:11
From: Phil McIntosh
Subject: Sales Order BOI failures

The BOI app is ruining under IIS on the Sage server.
After activating Bill of Materials, the error now reads "Module J/C is not on file".

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.

@David Overholt - those tests pass, still having issues...​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------

Original Message:
Sent: 08-17-2022 12:42
From: David Overholt
Subject: Sales Order BOI failures

Does the client have Century Business Solutions Credit Card processing add-on?  

I get that message from time to time with clients using that product. The module may not be "J/C"; it could be almost anything; The fix is to make sure Paya/Sage Exchange is installed on the workstation and run the file called Coredll.exe from the workstation. That Coredll.exe is found in the MAS90\Wksetup directory on systems with CBS credit card installs only.  

 

 

 

 

NOTE: I will be on vacation out of the country from August 26^th  through September 6^th -- I will not have any acccess to email or cell coverage during that time.

 

 

David Overholt

DWD Technology Group, Inc.

9921 Dupont Circle Drive West, Suite 300 | Fort Wayne, IN 46825

260.423.2414 main

800.232.8913 toll free

sagesupport@dwdtechgroup.com

www.dwdtechgroup.com

 

Original Message:
Sent: 8/17/2022 12:16:00 PM
From: Phil McIntosh
Subject: RE: Sales Order BOI failures

@Kate Krueger- I have no idea - customer did that directly with Sage support and took no notes...I am the developer for a 3rd party integration here and the customer apparently doesn't have an active VAR relationship​

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.
------------------------------


Original Message:
Sent: 08-16-2022 10:55
From: Kate Krueger
Subject: Sales Order BOI failures

Hi Phil! How did Sage Support get rid of the "Module J/C is not on file" error?

------------------------------
Kate Krueger
Eide Bailly, Inc.
970-692-5113


Original Message:
Sent: 08-15-2022 15:40
From: Phil McIntosh
Subject: Sales Order BOI failures

Sage support got rid of the "Module J/C is not on file" error, but we still get no errors but data is not saved in Sage 100.  Same issue with adding a customer.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-10-2022 16:01
From: Phil McIntosh
Subject: Sales Order BOI failures

We have done the remove stuff in the Links folder test and it still gives the "Module J/C is not on file" error.

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-09-2022 12:11
From: Phil McIntosh
Subject: Sales Order BOI failures

The BOI app is ruining under IIS on the Sage server.
After activating Bill of Materials, the error now reads "Module J/C is not on file".

------------------------------
Phil McIntosh
President
Friendly Systems, Inc.


Original Message:
Sent: 08-09-2022 11:23
From: Jeff Fiddelman
Subject: Sales Order BOI failures

I believe Ebiz has a DLL that should be installed locally for BOI...

Jeff F.

------------------------------
Jeff Fiddelman
Exeplex, LLC