Sage 100

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  • 1.  Sales Order 2018 SP 6

    Posted 12-12-2020 13:37
    Have a client on Sage 100C Advanced 2018 SP 6 and intermittently users find that when they change data in a field (standard Sage fields or UDF'S ) the change is not saved.  This does not happen all the time and it happens to multiple users. The example I was given is that they changes a customer PO number then did a quick print and said yes to save the order. On the printed order the change does not appear and when they go back into the order the change is not there. Any idea what would cause the change not to be saved? They have Sage CRM and it happens to orders that are not imported. Any ideas would be helpful.

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    Avron Katz
    K-Four Systems, LLC
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  • 2.  RE: Sales Order 2018 SP 6

    Posted 12-12-2020 14:17
    Do they have Kaspersky AV by any chance?  One of my customers had something similar a few years ago and it turned out to be Kaspersky real-time AV scanning.

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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
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  • 3.  RE: Sales Order 2018 SP 6

    Posted 12-12-2020 16:48
    Maybe try turning off screen modifications (*ESC) to see if that has any impact, although that could be tough if it doesn't happen all the time. I wonder if they're periodically losing their network connection.

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    Brett Zimmerman
    Net at Work
    Greater Boston Area
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    Original Message


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