Sage CRM

I Know there has been a lot of turn over at SAGE.  Anyone had any recent  good experiences  SAGE Support. relating to SAGECRM?  Just wondering the best resource to start with?


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Jim Woodhead
DSD Business Systems
619-990-3946
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Thankfully it's been awhile since we've had to call. Maybe enough years of beating our proverbial head against the wall we've built up a tolerance on Sage CRM issues. Last time I tried it was leave voicemail and they called back.

 Happy to provide my two cents on the problem.

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Chris Mengerink
Director
DWD Technology Group
Fort Wayne IN
260-399-8653
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I use this to schedule a time with them now.
https://app.timetrade.com/tc/login.do?url=sagecrmscheduling.sage
Sometimes I can get a same day appt & sometimes not since I am EST & they are not.
Most of the time I get somebody pretty competent to help.

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Dana Young
Lehman Wesley & Associates
Lansing MI
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Depending on what the issue centers around itself (Sage CRM standalone or items regarding integration to Sage 100), it makes a difference on the experience side as there's limited support that has a substantial amount of knowledge of the native integration.

To answer your question, the best place to start is the scheduling tool @Dana Young referenced. If you start your case there, they'll get back to you pretty quickly. If you start it through the Partner Portal, it'll take up to one business day before they'll reach out to schedule a time with you​.

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Basil Malik, Partner
Pabian Partners, Inc.
e: basil@pabianpartners.com
p: (918)600-8700
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