General Consultant Discussion

Sage X3 Prospecting Has anyone else had their Sage 100 customers contacted by X3 reps? This periodically happens and I have to ask Sage about it.

I have. One of my very good customers said that a Sage person called, said he knew that they were a long-time 100 user, and wanted to talk to her because it was potentially time for them to upgrade to a more robust solution. She told him that she would talk to her reseller. :-)

Not that I've heard recently. Maybe 1-2 years ago there was someone local who seemed tasked with calling around. IIRC, the person actually tried to set a meeting with me to talk about it and maybe help them. I never met them and haven't heard since. Customers in most cases seem puzzled by Sage and the myriad of offers.

Yes, and it is happening more frequently than you might think. Sage has an entire direct sales department calling into existing Sage 50, 100, 300 and 500 customers with intentions of selling them on the Sage Business Cloud. I expect that effort to continue to ebb and flow depending on how many ""new"" leads they are working at any given time. It would be a great question to ask during MOTM if you want to see a dance.

I have customers who have not switched to ""c"" that are getting calls regularly to move to ""c"". Sage is starting to tick off their customers.

And now they can call the customers and encourage them to move to ""cloud"".

LOL. And add to the confusion!

A month ago a Sage X3 direct sales guy told me that he personally can sell ONLY to existing 50/100/300 install base. Any other lead he gets for X3 that is not migration gets turned over to someone else. I don't know how many others there are like him, but that's at least one person trolling your install base for X3 leads.

They tried this with 100 to 500 migrations as well. And lest we forget the dashboard that told which existing customers were perfect fits and expected to be upsold to CRM, etc.

My problem with Sage is that they don't respond to web inquires ASKING for information.

We have had 1 client in the last 2 months tell us Sage contacted them about X3.