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Sage won't launch after applying update.

  • 1.  Sage won't launch after applying update.

    Posted 01-10-2021 13:57
    Edited by Nancy Hanson 01-10-2021 13:57
    Hi
    Hope someone is listening out there.
    I have a v2018 Adv.  I'm on the server, did a backup, applied PU10, the AP Utility, an Extended Solution and Custom programming.
    Turned the service on and Sage Workstation looks like it's starting but then goes away.  Never gets to WK Sync or login.
    I tried to run in MAS90 mode - no go.
    Tried run Advanced as an application - workstation still didn't launch.
    Did a reboot - didn't help
    uninstalled/installed wksetup - didn't help.
    Don't have access to TServer or Workstation to try it from there.

    Ideas?

    ------------------------------
    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------


  • 2.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 13:59
    You could try renaming the Sage 100 folder in "documents" on the server.

    Jeff

    ------------------------------
    Jeff Fiddelman
    Exeplex, LLC
    ------------------------------



  • 3.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 14:06
    HI Jeff
    In c:\users\user\documents right?  
    I just did that and it didn't even create a new one.
    N

    ------------------------------
    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------

    Original Message


  • 4.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 14:30
    Uninstall and reinstall the workstation after renaming that folder.

    ------------------------------
    Michelle Taylor
    ERP Consulting Manager, CS3 Technology
    918-388-9772
    ------------------------------

    Original Message


  • 5.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 14:19
    Check the last few sections of soti.ini in sage\{sage 100 workstation}\mas90\ launcher.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------



  • 6.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 14:20
    Probably not doti.ini.  Sorry I read your post again and not working in mas99 mode either.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------



  • 7.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 14:22
    Maybe rename the links folder to rule out the enhancements.

    ------------------------------
    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Assistant to the Traveling Secretary
    ------------------------------



  • 8.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 14:51
    Tried all your suggestions, nothing.
    I can restore the MAS90 directory and it opens as MAS90 just fine.  I'm going to blow away my bad version and start over.
    N

    ------------------------------
    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------

    Original Message


  • 9.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 14:56
    Have you tried stopping service and renaming Sessions.pvk and Location.pvk and SY_Workstation, SY_Activity, SY_Console and trying again?

    -
    Robert C. Wood



    Original Message


  • 10.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 14:58
    Yeah, still didn't go.

    ------------------------------
    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------

    Original Message


  • 11.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 16:12
    Had a similar issue last month.  Turned out to be corrupted PEP files.  Replaced them and all was well.  Do you have to kill the PVX tasks when it dies?

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


  • 12.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 16:12
    "..\MAS90\MAS_SYSTEM\SY_System.m4t" file in the problem installation, changing the BroadcastShutdown$ field from Y to N

    ---------------------------------
    Wayne Schulz - Schulz Consulting - 860-516-8990
    ---------------------------------





  • 13.  RE: Sage won't launch after applying update.

    Posted 01-10-2021 16:34
    We have a winner in Jeff Schwenk!  I applied PU1, and it broke, replaced the PEP files and it worked.  Then applied the AP1099 Utility AP6001T and my enhancements and it was broke again so replaced the PEP files again and I'm in.  Was surprised I had to replace them twice.  
    Thank You Jeff and to everyone else for watching this site and your emails and giving suggestions.  My stress level is coming down!
    N

    ------------------------------
    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------

    Original Message


  • 14.  RE: Sage won't launch after applying update.

    Posted 01-11-2021 06:48
    Would turning PEP OFF have avoided this (we usually keep it off)?

    ------------------------------
    Lee Graham
    Friendly Systems, Inc.
    ------------------------------

    Original Message


  • 15.  RE: Sage won't launch after applying update.

    Posted 01-11-2021 09:58
    Edited by Nancy Hanson 01-11-2021 10:04
    Hi Lee
    I try to generally turn it off too but sometimes miss some.  So I just connected back in and PEP was turned off in my backup copy and those are the ones I put back into the updated version.  Unfortunately I didn't keep the bad PEP to compare.


    MOD:  This is resolved and can be moved to Sage 100.
    Thanks


    ------------------------------
    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------

    Original Message


  • 16.  RE: Sage won't launch after applying update.

    Posted 01-11-2021 10:18
    Interesting thread @Nancy Hanson, wondering where the PEP files live that had to be replaced?​ I've never had to do that.

    ------------------------------
    Greg Stiles
    S & W Microsystems
    Torrance CA
    310.787.1010
    ------------------------------

    Original Message


  • 17.  RE: Sage won't launch after applying update.

    Posted 01-11-2021 10:21
    Greg
    There are 4 of them in the MAS_System:  
    SY_SagePEP.m4t
    SY_SagePEPSettings.m4t
    SY_SagePEPTask.m4t
    SY_SagePEPTrack.m4t


    ------------------------------
    Nancy Hanson
    Blytheco LLC
    Eagan MN
    ------------------------------

    Original Message


  • 18.  RE: Sage won't launch after applying update.

    Posted 01-11-2021 10:48
      |   view attached
    Here is the KB that Sage referenced in their fix for me.

    ------------------------------
    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


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