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Sage v2023 ADV, WIN 11 Workstation using Avalara

  • 1.  Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-24-2025 11:47

    Client installed Sage client on a WIN 11 workstation this past weekend.  Printing not working so I get to troubleshoot.......

    The first symptom was the deferred print issue.  Going through the various steps (uninstall client since I didn't do the install), reinstall with local admin rights, set UAC to off (did not mess with AV), it still acts funky.  Next, I logged in via MAS 90 mode, but I could not even get to printing.  In M90 mode, I get an Avatax adaptor message (second screenshot).  I thought HTH!  Thinking they may have forgotten run the Avalara client registration, I ran register_for_com.bat (is this even required for v2023?).  That did not work either, BTW.

    So is the M90 error a red herring or is it possibly part of the Deferred print issue.  I still have other steps from the Sage KB to review.



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    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------


  • 2.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-24-2025 11:54

    Sorry, I'm probably going to duplicate a bunch of stuff you already did.

    1. Reg_for_com.bad - edit that batch file and put a PAUSE command at the end so you can read the message (not sure this is still required - I just did a new Avalara and don't recall doing this on every workstation). In the past when I've tried to run this BAT I found it sprinted so quickly that I couldn't read the errors. Putting a PAUSE at the end let me read the various messages. More than once I've caught failures doing this.
    2. I've seen the Deferred Only when (a) invalid printers or (b) lack of rights to use printers



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    CT
    ------------------------------



  • 3.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-24-2025 12:48

    My experience for "Deferred Printing" only is that the user was not added to the domain properly.  A reboot can fix fix this often.  I have the user "browse" to the Sage 100 Folder from their new workstation.  If they are "challenged" for login credentials, then the user is not recognized on that Application Server.  



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    Madeline Stefanou
    RKL eSolutions, LLC
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  • 4.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-24-2025 14:03

    @Madeline Stefanou - I wish this would solve it but not.  As the user with local admin rights, I uninstalled the sage client, rebooted, then performed the client install via the unc path.  No success.



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 5.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-24-2025 14:56

    Try right clicking on the Sage 100 shortcut and then clean cking run as administrator 



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    Doug Higgs
    Midwest Commerce Solutions, Inc
    (312) 315-0960
    Chauffeur, Chef, and Personal Assistant to Sprinkles
    ------------------------------



  • 6.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-24-2025 15:31

    Mystery solved.  Bad printer.....



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 7.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-25-2025 11:53

    Jeff - For the .NET error you're getting running Mas90 style, in case you still want to fix that, which has nothing to do with the Deferred printer issue you already fixed, it's because this new Windows 11 PC doesn't have .NET Framework 3.5 installed by default (Avalara removed that KB entry from their site for some reason). Go to Control Programs / Programs and Features and install it from there. When you run the normal way with Advanced / Premium, the AvaTax libraries (DLLs, OCXs, TLBs) are executed from the Sage server but for Standard / Mas90 mode it runs from the workstation and does require .NET 3.5 then running register_for_com.bat. This would also be the case on Advanced / Premium if you had a BOI application / script installed running from the wkstn as it runs Mas90 style too.



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    Alnoor Cassim
    Accounting Systems, Inc. (ASI)
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  • 8.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-25-2025 11:57
    Edited by Jeff Schwenk 02-25-2025 12:00

    Great to know.  Thanks

    I wonder if installing .net 3.5 should be a best practice when installing Sage on WIN 11.

    Thoughts?

    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 9.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-26-2025 00:30

    >> I wonder if installing .net 3.5 should be a best practice when installing Sage on WIN 11.

    Yes absolutely. It should go our upgrade checklists.



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    Alnoor Cassim
    Accounting Systems, Inc. (ASI)
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  • 10.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-26-2025 08:52

    Sage 100 workstation setup is stuck in the past, and instead we need to focus on recommending a Remote Desktop solution. Forgetting a component and getting a call back is all too frequent. With Remote Desktop we can create once and apply to all users without any of this running to individual workstations or taking incoming "my workstations was just replaced and xyz or pdq isn't working now".

    I could go on an extended rant about how poorly the installation and configuration routine has become however I don't think this is ever ( and I do mean ever) improving so best to focus on something we have within our power to make our clients experience better without having to beg and plead with a publisher.



    ------------------------------
    Wayne Schulz
    wayne@s-consult.com
    Schulz Consulting
    (860) 516-8990
    CT
    ------------------------------



  • 11.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-26-2025 09:13

    I double and triple Wayne's recommendation. Everybody should strongly recommend to customers that they either put their Sage 100 "utility" into the cloud (where ALL the competitive systems live) or use an internal TS with a modern interface. 

    Chuck and I have had experience in the past dozen years where ALL of these pesky install/connection problems disappear immediately once we get the system off of the customer's user computers, local servers, and dicey networks. We still occasionally have questions about printers, but it's always because a customer forgets how to select the right one. (Even these nearly disappear when we get customers to use only Paperless Office.) 

    When you put Sage 100 in the cloud, it is now OUT of the customer's network and its protocols. After you have shown the IT Dept that it poses no risk to their network's security, they are nearly always happy to be rid of it. 

    Go to the cloud. Show your customers the operational and financial benefits. (The $$ rewards require digging further into their true current server and desktop support costs.) Frankly, if you don't move them to at least TS, they will be gone as soon as they get a new CEO/CFO/Controller because they KNOW they can get bettr.



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    Jerry Norman
    Smartbridge Partners
    (512) 653-7498
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  • 12.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-26-2025 11:14

    @Alnoor Cassim - Quick question.  Do I install the two subfolders of .Net 3.5?  See below.

    TIA



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------



  • 13.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-26-2025 11:26

    Jeff - No those 2 components are not necessary for Sage.



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    Alnoor Cassim
    Accounting Systems, Inc. (ASI)
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  • 14.  RE: Sage v2023 ADV, WIN 11 Workstation using Avalara

    Posted 02-26-2025 11:57

    Thanks @Alnoor Cassim



    ------------------------------
    Jeff Schwenk
    Owner
    Bottomline Software, Inc.
    Waynesboro VA
    (540) 221-4444

    Improving bottom lines for over 25 years!
    ------------------------------