Sage 100

Hi, I have an upgrade from 2020 adv to 2023 adv and the server has both installs. They are not live yet. Users in v2020 can print, forms and reports but cannot print journals or registers. They get the following error.

Unable to print PO_ReceiptOfInvoiceRegister.rpt.  Invalid index. (Exception from HRESULT:

0x8002000B (DISP_E_BADINDEX))

There's a KB out there and I tried reinstalling the workstation. Installing crystal 2016 on the workstation and verifying database. Checked ODBC that it was pointing to right version of sage. Check path of data location in LM. This issue is for all users in v2020 and is an issue on the server too.

------------------------------
Dana Halpin
Vrakas/Blum Computer Consulting, Inc.
------------------------------

Try opening one of the journals and registers Crystal forms in Crystal Designer and run the Database>Verify Database and see if an error occurs.

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Chauffeur, Chef, and Personal Assistant to Sprinkles
------------------------------

i apologize.  After re-reading your post it says you already did a verify database.  Do you know if it happens on every workstation?

------------------------------
Doug Higgs
Midwest Commerce Solutions, Inc
(312) 315-0960
Chauffeur, Chef, and Personal Assistant to Sprinkles
------------------------------

Try repairing the two added CR runtime updates (control panel...).

Edit:

If things print, and the problem is just Paperless Office, run the PL_AdvancedOptions_UI uninstall / install to re-create the print object.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Oh!  If you installed v2023 as 64-bit, change it back to 32-bit.  Sage says they are not compatible on the same machine... and v2020 didn't have a 64-bit option.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Original Message:
Sent: 12/20/2023 5:18:00 PM
From: Kevin Moyes
Subject: RE: Sage v2020 cannot print after v2023 install

Oh!  If you installed v2023 as 64-bit, change it back to 32-bit.  Sage says they are not compatible on the same machine... and v2020 didn't have a 64-bit option.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------

Usually, when I run into printing issues involving a v2023 install, my go to is to uninstall both Crystal runtimes, then reinstall the workstation.  That usually does the trick.

------------------------------
Jeff Schwenk
Bottomline Software, Inc.
(540) 221-4444
------------------------------

Original Message:
Sent: 12-20-2023 17:36
From: Dana Halpin
Subject: Sage v2020 cannot print after v2023 install

Thank you. I installed 2023 32 bit. But I'll try the repair of the crystal runtimes on the server.

Dana Halpin
Consulting Manager

 

#1 JobOps Solution Provider in the Nation 2006 - 2017

 

Vrakas/Blum Computer Consulting, Inc. 445 South Moorland Road, Suite 400  Brookfield, WI 53005  office:  262-797-0400 direct:  262-798-7608 fax:      262-797-7895 email: dhalpin@v-bcc.com  web:   v-bcc.com

 

 

Original Message:
Sent: 12/20/2023 5:18:00 PM
From: Kevin Moyes
Subject: RE: Sage v2020 cannot print after v2023 install

Oh!  If you installed v2023 as 64-bit, change it back to 32-bit.  Sage says they are not compatible on the same machine... and v2020 didn't have a 64-bit option.

------------------------------
Kevin Moyes
Technical Systems Analyst
Munjal White Consulting Co.
Toronto ON
------------------------------