When client emailed me about Sage HRMS being her system, she asked me what could go wrong, I sent her a list of 8 items (mainly in jest) of the horrors. Imagine how I felt when it happened. When I asked for detail, she replied that he was only dinking with HER workstation, NOT the server. And this was SAGE! We could go on and on about third parties, but Sage?? On the good news front, I am impressed with clients's IT and their backup. They restored the entire MAS90 folder as of 11:06 yesterday morning.
Hey CS3 Technology team, who is a higher up at HRMS to start the discussion with? Call me if you want to talk privately.
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Jeff Schwenk
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
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Original Message:
Sent: 01-17-2019 08:52
From: Rhonda McNamara
Subject: Sage Tech Support
:-O It's bad enough when an unsuspecting IT guy up and moves Sage 100, but a Sage HRMS person? Come on, now!
Also - suspicious about your #10yearchallenge :-D
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Rhonda McNamara
Customer Success Manager
Stewart Technologies, Inc.
rsm@stewarttechnologies.com
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Original Message:
Sent: 01-16-2019 23:45
From: Jeff Schwenk
Subject: Sage Tech Support
Client had to do a complete restore from last night's backup. Data seems to be there. Just a wasted day. Now have to help client write the letter to Sage HRMS. Just unbelievable what they did.
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Jeff Schwenk
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
Original Message:
Sent: 01-16-2019 20:43
From: Jeff Schwenk
Subject: Sage Tech Support
From the Sage HRMS person. For the life of me, I don't understand how he could be so bold and do this without any explanation.
The steps performed during today's trouble-shooting are detailed below. Is the Sage 100 Application server a virtual machine? If so, are there snap-shots created for this machine daily?
Sage 100 Application Server Windows folder Changes
Created a New Shared folder with appropriate permissions for Sage 100 users upon the Sage 100 folder containing the 'MAS90' folder
Folder owner permissions updated from 'MAS90' security group to 'Administrator'
Permissions were pushed down from the new share to all 'Child' objects
(Changes to Molies machine) Sage 100 Workstation Machine Changes:
Updated the Sage 100 Workstation registry entries to point to the new shared 'Sage 100' MAS90 folder location
Steps performed on a different Sage 100 Workstation
Uninstalled the Sage 100 Workstation
Reinstalled the Sage 100 Workstation using the Sage 100 MAS90 Shared folder location
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Jeff Schwenk
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
Original Message:
Sent: 01-16-2019 17:24
From: Jeff Schwenk
Subject: Sage Tech Support
I wasn't involved.......... Hindsight is 20/20! Client IT is on the case now. Date/time stamps are very interesting.
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Jeff Schwenk
Bottomline Software, Inc.
Waynesboro VA
540-221-4444
Original Message:
Sent: 01-16-2019 17:18
From: Shari Eckersley
Subject: Sage Tech Support
I have found Sage HRMS support to be very poor and especially when it comes to the HRMS/Sage 100 payroll link. They have no understanding of Sage 100 payroll and I don't let them do anything unless they are dialed in with me on the client's server and explain what they are trying to do since I have no confidence in them. I sure hope that it was that that they moved them into another folder and didn't delete the files!
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Shari Eckersley