Here's what I got from my web hosting provider recently. It is ridiculous that Sage wants to be a subscription company without paying for the infrastructure to actually do it. Customers should be able to go online and change their user count, see what adding a module would cost, and update their payment methods at any time. Somebody at Sage just realized "hey, we no longer own a credit card processor. We need to cut out these fees we're paying."
Hi Phil,
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friendlysystems.com |
| Current Expiration Date: |
2021-08-12 |
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Phil McIntosh
President
Friendly Systems, Inc.
Asheville NC
678.273.4010 ext 5
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Original Message:
Sent: 07-08-2021 12:27
From: Wayne Schulz
Subject: Sage switching all customers to ACH payments?
I think you did miss the announcement. I had it in the newsletter about a month ago (+/-). I believe this was announced on one of those ( sometimes ) rambling all-hands.
Clearly the issue is twofold:
1. Credit cards expire and must be manually updated with a new expiration date. And if Sage can't charge the card it seems to be a "keystone cops" type of drill to figure out who will update that payment info
2. Sage doesn't seem to have a simple way for customers to login and maintain their own info ( contacts, payment type, expirations, etc )
One thing I have learned is Sage never ( ever ) wants to proactively deliver any news that they think might be perceived as negative to customers. At least not in a way that is coherent for the end user
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Wayne Schulz - Schulz Consulting - 860-516-8990
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