Sage 100

Sage support is not able to reproduce this situation on their local installation and they say there are no others reporting the issue- Sage 2013 Standard Edition (v5.0 PU2) Error message ""Unable to communicate with Sage Exchange"" is returned when attempting to process a CC transaction. (Pre-Post-Deposit-or sale) This occurs after making a copy of the live company and the company Vault ID changes. What was determined in working with Sage Payment Solutions support is that the Vault Only ID presently associated to the live company in Company Maintenance is a storage vault containing 0 records. The company maintenance CC tab should reflect the active/processing Vault Only ID but this changed when the copy was made. So the active or processing vault id copied to the copy company and a new empty Vault, not linked to the VT ID, is created for the source company. SPS has had to merge the vault information into the one under Company maint and set the link for processing to the vault associated to the live company. This has happened on several occassions and each time I rehash the matter with Support. Now it is 3 or more days to wait for the merge and get the CC processing from AS back into action. Ridiculously, Still no PER report. Reference to environmental. I am looking to see if I am (this client) is the one and only. Any one out there with situation such as this? I would love to exchange case numbers with you for Sage Cross Reference. Anybody?

So the copy company utility shouldn't be used with a company with a live merchant ID?

Answer in short: I am not sure. I am told that no others are experiencing this issue. The production company processes creditcard payments through SO using SPS. When they make a copy of the production company the Vault ID on the Production company changes. When the Vault ID has changed they return a message ""Unable to communicate with Sage Exchange"". Each time this has happened SPS has said that the production company is associated to a empty storage vault and not the processing or active vault. The company copying over to, shows Vault information but CC Processing is not activated. The production company still shows a Valid Processor connection in Payment Type Maintenance. Restarting the Exchange service has no affect. (Neither does re-installing). I am seeking validation that this is a program issue and there are others who are experiencing it as well.

We just had a situation where a sales order that was invoiced earlier in the day, and pre-authorized in S/O Invoice Entry, is yielding ""Unable to communicate with Sage Exchange"" when trying to process/post-auth/post the invoice. We do see the pre-auth in VT though. Ended up not processing the post-auth from within Sage 100, and instead did it directly in VT - and then obviously had to post a Cash Receipt for the invoice balance. It seems as if that error message points to some missing/incomplete information somewhere while Sage 100 is trying to communicate with Sage Exchange although that doesn't necessarily quite make sense since they had pre-authorized that card/invoice earlier no problem. I wonder if pre-authorizing in S/O Invoice Entry and not S/O Entry, had anything to do with it.

The client had pre-authorized others in S/O Invoice Entry, and those went thru fine - so just this one invoice had this issue yesterday. Hmmm.