Sage 100

I've had this happen with a couple of customers recently. Once I went into System Config, Registration tab, and clicked Update, or Edit then Update, the codes synced up and the system was operational again. I've no idea why this happens to some and not others.

If there are new license keys I don't rely on the auto key update... I Edit then Activate (...and restart the service... and copy activate.pvx to the workstation folder on a terminal server...).

Wayne has a list of URLs to allow through the firewall, if the licensing site is being blocked...

I've had this happen with a couple of customers recently. Once I went into System Config, Registration tab, and clicked Update, or Edit then Update, the codes synced up and the system was operational again. I've no idea why this happens to some and not others.

Did all of that.  Still no go.

Does Sage not have a sense of urgency.

The latest from Sage   "As I mentioned in the closing comments of the ticket, there is a system delay. There's nothing we can do at this time. IT is aware and working on a resolution."

What a POS response.....

If there are new license keys I don't rely on the auto key update... I Edit then Activate (...and restart the service... and copy activate.pvx to the workstation folder on a terminal server...).

Wayne has a list of URLs to allow through the firewall, if the licensing site is being blocked...

I've had this happen with a couple of customers recently. Once I went into System Config, Registration tab, and clicked Update, or Edit then Update, the codes synced up and the system was operational again. I've no idea why this happens to some and not others.

Did all of that.  Still no go.

Does Sage not have a sense of urgency.

The latest from Sage   "As I mentioned in the closing comments of the ticket, there is a system delay. There's nothing we can do at this time. IT is aware and working on a resolution."

What a POS response.....

If there are new license keys I don't rely on the auto key update... I Edit then Activate (...and restart the service... and copy activate.pvx to the workstation folder on a terminal server...).

Wayne has a list of URLs to allow through the firewall, if the licensing site is being blocked...

I've had this happen with a couple of customers recently. Once I went into System Config, Registration tab, and clicked Update, or Edit then Update, the codes synced up and the system was operational again. I've no idea why this happens to some and not others.

Did all of that.  Still no go.

Does Sage not have a sense of urgency.

The latest from Sage   "As I mentioned in the closing comments of the ticket, there is a system delay. There's nothing we can do at this time. IT is aware and working on a resolution."

What a POS response.....

If there are new license keys I don't rely on the auto key update... I Edit then Activate (...and restart the service... and copy activate.pvx to the workstation folder on a terminal server...).

Wayne has a list of URLs to allow through the firewall, if the licensing site is being blocked...

I've had this happen with a couple of customers recently. Once I went into System Config, Registration tab, and clicked Update, or Edit then Update, the codes synced up and the system was operational again. I've no idea why this happens to some and not others.

I have a user that used to have trouble renewing.  I worked with their IT company and tried everything Sage recommended and nothing worked.  Sage insisted it was something environmental on the send user's system even though they have had Sage 100 for 20 years.

Eventually I made a copy of their mas90 folder and put it on my laptop.  The registration went through correctly.  I then copied the following files to their live system (after backing up the original files of course.). MAS90\MAS_SYSTEM\SY_SYSTEM.M4T file has the registration keys in it. 
MAS90\Home\Microsoft.NET\Sage100.SLS.Client\download\sls_download_xxxxxxx.xml 

@Doug Higgs - have they successfully renewed without intervention since then?

I have a user that used to have trouble renewing.  I worked with their IT company and tried everything Sage recommended and nothing worked.  Sage insisted it was something environmental on the send user's system even though they have had Sage 100 for 20 years.

Eventually I made a copy of their mas90 folder and put it on my laptop.  The registration went through correctly.  I then copied the following files to their live system (after backing up the original files of course.). MAS90\MAS_SYSTEM\SY_SYSTEM.M4T file has the registration keys in it. 
MAS90\Home\Microsoft.NET\Sage100.SLS.Client\download\sls_download_xxxxxxx.xml 

Yes.  A day or two before the registration was suppose to renew each month I initiated the registration/activation from my laptop then copied the files to their server.  After a couple of months their system started registers correctly again.  I asked IT what they did and they replied "nothing since we worked on it two months ago".  I believe their was something going on with one of the licensing servers.  My laptop probably connected to a different licensing server.

@Doug Higgs - have they successfully renewed without intervention since then?

I have a user that used to have trouble renewing.  I worked with their IT company and tried everything Sage recommended and nothing worked.  Sage insisted it was something environmental on the send user's system even though they have had Sage 100 for 20 years.

Eventually I made a copy of their mas90 folder and put it on my laptop.  The registration went through correctly.  I then copied the following files to their live system (after backing up the original files of course.). MAS90\MAS_SYSTEM\SY_SYSTEM.M4T file has the registration keys in it. 
MAS90\Home\Microsoft.NET\Sage100.SLS.Client\download\sls_download_xxxxxxx.xml 

@Doug Higgs - hmph.  Have a similar situation except I can manually force the registration on THEIR server, it just won't do it automatically.  Until it does, some months.  Then a couple of months later, it won't again.

Yes.  A day or two before the registration was suppose to renew each month I initiated the registration/activation from my laptop then copied the files to their server.  After a couple of months their system started registers correctly again.  I asked IT what they did and they replied "nothing since we worked on it two months ago".  I believe their was something going on with one of the licensing servers.  My laptop probably connected to a different licensing server.

@Doug Higgs - have they successfully renewed without intervention since then?

I have a user that used to have trouble renewing.  I worked with their IT company and tried everything Sage recommended and nothing worked.  Sage insisted it was something environmental on the send user's system even though they have had Sage 100 for 20 years.

Eventually I made a copy of their mas90 folder and put it on my laptop.  The registration went through correctly.  I then copied the following files to their live system (after backing up the original files of course.). MAS90\MAS_SYSTEM\SY_SYSTEM.M4T file has the registration keys in it. 
MAS90\Home\Microsoft.NET\Sage100.SLS.Client\download\sls_download_xxxxxxx.xml 

All I can say is THANK GOD FOR RONNIE ASPE!!!!

Sales kept saying let us know if it is still a problem after the 2 PM license update.  WTH!  No one can access the system and they respond with wait four hours???

Once Ronnie was aware of the issue, he fixed it in 15 minutes.

Goodness, Atlanta could be on fire and sales acts like this???

Thanks for all the posts.  Not sure if Sage is really ready for prime time!

@Doug Higgs - hmph.  Have a similar situation except I can manually force the registration on THEIR server, it just won't do it automatically.  Until it does, some months.  Then a couple of months later, it won't again.

Yes.  A day or two before the registration was suppose to renew each month I initiated the registration/activation from my laptop then copied the files to their server.  After a couple of months their system started registers correctly again.  I asked IT what they did and they replied "nothing since we worked on it two months ago".  I believe their was something going on with one of the licensing servers.  My laptop probably connected to a different licensing server.

@Doug Higgs - have they successfully renewed without intervention since then?

I have a user that used to have trouble renewing.  I worked with their IT company and tried everything Sage recommended and nothing worked.  Sage insisted it was something environmental on the send user's system even though they have had Sage 100 for 20 years.

Eventually I made a copy of their mas90 folder and put it on my laptop.  The registration went through correctly.  I then copied the following files to their live system (after backing up the original files of course.). MAS90\MAS_SYSTEM\SY_SYSTEM.M4T file has the registration keys in it. 
MAS90\Home\Microsoft.NET\Sage100.SLS.Client\download\sls_download_xxxxxxx.xml 

In my view what you're seeing is a sunsetting of Sage's responses to their bread and butter products.  It's probably a culture change and incentivized by KPI that emphasize whatever product is the focus of Sage's attention this year.

All I can say is THANK GOD FOR RONNIE ASPE!!!!

Sales kept saying let us know if it is still a problem after the 2 PM license update.  WTH!  No one can access the system and they respond with wait four hours???

Once Ronnie was aware of the issue, he fixed it in 15 minutes.

Goodness, Atlanta could be on fire and sales acts like this???

Thanks for all the posts.  Not sure if Sage is really ready for prime time!

@Doug Higgs - hmph.  Have a similar situation except I can manually force the registration on THEIR server, it just won't do it automatically.  Until it does, some months.  Then a couple of months later, it won't again.

Yes.  A day or two before the registration was suppose to renew each month I initiated the registration/activation from my laptop then copied the files to their server.  After a couple of months their system started registers correctly again.  I asked IT what they did and they replied "nothing since we worked on it two months ago".  I believe their was something going on with one of the licensing servers.  My laptop probably connected to a different licensing server.

@Doug Higgs - have they successfully renewed without intervention since then?

I have a user that used to have trouble renewing.  I worked with their IT company and tried everything Sage recommended and nothing worked.  Sage insisted it was something environmental on the send user's system even though they have had Sage 100 for 20 years.

Eventually I made a copy of their mas90 folder and put it on my laptop.  The registration went through correctly.  I then copied the following files to their live system (after backing up the original files of course.). MAS90\MAS_SYSTEM\SY_SYSTEM.M4T file has the registration keys in it. 
MAS90\Home\Microsoft.NET\Sage100.SLS.Client\download\sls_download_xxxxxxx.xml 

All I can say is THANK GOD FOR RONNIE ASPE!!!!

Sales kept saying let us know if it is still a problem after the 2 PM license update.  WTH!  No one can access the system and they respond with wait four hours???

Once Ronnie was aware of the issue, he fixed it in 15 minutes.

Goodness, Atlanta could be on fire and sales acts like this???

Thanks for all the posts.  Not sure if Sage is really ready for prime time!

@Doug Higgs - hmph.  Have a similar situation except I can manually force the registration on THEIR server, it just won't do it automatically.  Until it does, some months.  Then a couple of months later, it won't again.

Yes.  A day or two before the registration was suppose to renew each month I initiated the registration/activation from my laptop then copied the files to their server.  After a couple of months their system started registers correctly again.  I asked IT what they did and they replied "nothing since we worked on it two months ago".  I believe their was something going on with one of the licensing servers.  My laptop probably connected to a different licensing server.

@Doug Higgs - have they successfully renewed without intervention since then?

I have a user that used to have trouble renewing.  I worked with their IT company and tried everything Sage recommended and nothing worked.  Sage insisted it was something environmental on the send user's system even though they have had Sage 100 for 20 years.

Eventually I made a copy of their mas90 folder and put it on my laptop.  The registration went through correctly.  I then copied the following files to their live system (after backing up the original files of course.). MAS90\MAS_SYSTEM\SY_SYSTEM.M4T file has the registration keys in it. 
MAS90\Home\Microsoft.NET\Sage100.SLS.Client\download\sls_download_xxxxxxx.xml 

Yes, at MOTM a few years ago Ronnie said that he is the one to escalate license key issues to... since (...paraphrasing...) nobody else has the expertise / access to get things done properly, when normal stuff doesn't work.

All I can say is THANK GOD FOR RONNIE ASPE!!!!

Sales kept saying let us know if it is still a problem after the 2 PM license update.  WTH!  No one can access the system and they respond with wait four hours???

Once Ronnie was aware of the issue, he fixed it in 15 minutes.

Goodness, Atlanta could be on fire and sales acts like this???

Thanks for all the posts.  Not sure if Sage is really ready for prime time!

@Doug Higgs - hmph.  Have a similar situation except I can manually force the registration on THEIR server, it just won't do it automatically.  Until it does, some months.  Then a couple of months later, it won't again.

Yes.  A day or two before the registration was suppose to renew each month I initiated the registration/activation from my laptop then copied the files to their server.  After a couple of months their system started registers correctly again.  I asked IT what they did and they replied "nothing since we worked on it two months ago".  I believe their was something going on with one of the licensing servers.  My laptop probably connected to a different licensing server.

@Doug Higgs - have they successfully renewed without intervention since then?

I have a user that used to have trouble renewing.  I worked with their IT company and tried everything Sage recommended and nothing worked.  Sage insisted it was something environmental on the send user's system even though they have had Sage 100 for 20 years.

Eventually I made a copy of their mas90 folder and put it on my laptop.  The registration went through correctly.  I then copied the following files to their live system (after backing up the original files of course.). MAS90\MAS_SYSTEM\SY_SYSTEM.M4T file has the registration keys in it. 
MAS90\Home\Microsoft.NET\Sage100.SLS.Client\download\sls_download_xxxxxxx.xml