90 Minds Community

Am I the only one that continues to struggle with submitting smartsheets? or does everyone have an office person who receives combat pay?  IMHO, the process is arduous, confusing and frustrating?  A simple request for new PR keys took nearly a week.  At first I could not get any information (has not been 48 hours), then became a series of "you did not fill out the form correctly, you used the wrong email address (although the reseller and reseller information was correct), then you requested a quote (even though the comments specifically explained exactly what I needed.  NO one at Sage took the initiative to contact me to figure things out. I had to make a the calls.

Does Sage REALLY WANT US TO SUCCEED? 

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Jeff Schwenk
Bottomline Software, Inc.
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 or does everyone have an office person who receives combat pay? 

I think that this is the case.
Back when we used to have an annual conference I remember Sage each year promising to make it easier to do business with them. 
That goal just never seemed reachable for Sage.

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Wayne Schulz
wayne@s-consult.com
Schulz Consulting
(860) 516-8990
Moodus, CT
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