Sage News and Discussion

Sage Responses I know I always claimed in the past I had no problem with Sage regarding reaching them and getting things completed, but they need to hire some of those people back that they let go. Nothing gets done - ROR's, name changes, or anything else that is not directly related to an order (and orders aren't quick either). It's called Customer Service, but apparently we don't qualify as customers.

And if you think about it - with Sage 100c subscription which must be paid directly to Sage - it seems that most of the inquiries should go directly through Sage and not to us and then we have to pester Sage incessantly to get an answer. I've already started telling users who are not on our support that they should call the 800 line to speak with Sage directly about any questions regarding their maintenance or 100c.

SAGE seems to be doing everthing they can to convince me to find an alternative for my clients. It seems they don't want the Payroll subscriptions.

What happened at BPAC @JohnHoyt? Has anyone address this to Sage?

Waiting two weeks for our new CAM in Atlanta to do 100c conversion quotes. If the customer changes anything we have to calculate the price and send it to them so they have the amount to match. Days pass between e-mail responses, it was bad before but since the switch it's ridiculous.

At BPAC there were some opportunities to review issues, and there were some heated discussions, but nothing of any real substance, since they control the agenda tightly. The best strategy which I used is to talk one on one with key management during breaks. Of course, because I am part of the BPAC, I have no problem calling and e-mailing the management. It seems that is the way to work this. The issues I mentioned in this post are getting worse since the fiscal year end.

And it figures that many of them will be in CostaRica instead of MOTM