Sage Refunds
We had 3-4 situations where when customers switched to 100c, either their existing monthly subscription or monthly maintenance continued to be charged in addition to the initial 100c monthly/annual payment, so they expected a refund of the amount in error. Apparently when processing credits when issuing a credit memo, there is a check box for ""Issue Refund"". If that isn't checked the customer simply receives a Credit Memo and nothing more happens. (I would say by design.) The latest has been waiting for almost 3 months for the check.
This perturbs the customer and takes our time to resolve it. As I tell my RSM, ""this takes time away from my sales efforts . . .