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  • 1.  Sage Refund Check to Customer Bounces

    Posted 07-10-2019 16:36

    E-mail I just received from a Sage 100 customer that Sage overcharged....

    Maybe you can help me with this.  I received a partial refund from Sage for an overpayment, but the check bounced with a "refer to maker" error.  There is no contact number shown on the check.  Would you have an A/P number for them I could call?




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    Steve Engmann, MBA, CMA
    Competitive Strategies, Inc.
    Appleton, WI
    920-993-1077
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  • 2.  RE: Sage Refund Check to Customer Bounces

    Posted 07-10-2019 17:19
    Ouch.

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    Peter Wolf
    Azamba Consulting Group
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  • 3.  RE: Sage Refund Check to Customer Bounces

    Posted 08-07-2019 22:31
    Any resolution?

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
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    Original Message


  • 4.  RE: Sage Refund Check to Customer Bounces

    Posted 08-08-2019 08:57
    Issue resolved after many hours of going back and forth.  Sage claimed they never processed/charged the customer for 2018 renewal when charging them for 2019 renewal.  Sage applies payment sent for 2019 renewal to 2018 amount due and issues a refund check for overpayment.  Check bounces which turns out that Sage did a stop payment but never told anyone once they realized their mistake after sending a refund check.

    We continue to have Sage 100cloud accounts being overcharged for renewals with the most recent account going up by 23%.  We request a refund for the customer and then Sage does another overcharge the next month.  So many wasted hours on our part trying to correct Sage mistakes and customers totally frustrated.

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    Steve Engmann, MBA, CMA
    Competitive Strategies, Inc.
    Appleton, WI
    920-993-1077
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    Original Message


  • 5.  RE: Sage Refund Check to Customer Bounces

    Posted 08-08-2019 10:36
    @Steve Engmann how are you catching these? I find the customer is charged directly and if there is an issue it's only because the customer caught it on their credit card statement months later. Now that Sage bills everything directly I spend almost no time reviewing these invoices any longer mostly because I am no longer involved with billing the customer for Sage maintenance.

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    Wayne Schulz - Schulz Consulting - 860-516-8990
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  • 6.  RE: Sage Refund Check to Customer Bounces

    Posted 08-08-2019 10:45
    @Wayne Schulz we still maintain a database with renewal dates and past renewal amounts, then compare the Sage credits to see if they are accurate.  If different, I log into the Sage portal to see what Sage has charged the customer.​​  Since the price increase, most of our customers have been overcharged.  IMO, it is such a mess that Sage has stopped telling DSD what the renewal amounts are since I believe they know their system is wrong.

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    Steve Engmann, MBA, CMA
    Competitive Strategies, Inc.
    Appleton, WI
    920-993-1077
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    Original Message


  • 7.  RE: Sage Refund Check to Customer Bounces

    Posted 08-09-2019 09:32
    And they wonder why we don't sell more........

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    Jeff Schwenk
    FORMER 90M Board Member
    Bottomline Software, Inc.
    Waynesboro VA
    540-221-4444
    ------------------------------

    Original Message


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